Director, Cloud Operations

Overview

As the Director of Cloud Operations at NASCO, you'll be at the forefront of driving technical excellence and innovation in cloud services, with a strong emphasis on AWS. The Director is responsible for the management and optimization of cloud-based systems to ensure they run smoothly, securely, and efficiently. You will be leading the charge in designing and implementing cutting-edge cloud solutions that power NASCO's next-generation applications and digital transformation. From day one, you'll roll up your sleeves to build and mentor a dynamic cloud services team, shaping the future of NASCO's cloud strategy.

This role is responsible for Cloud operations and requires hands-on leadership and collaboration, ensuring that NASCO's cloud-based applications not only meet but exceed expectations. You will have the chance to directly influence NASCO's digital transformation journey, leveraging your expertise to translate complex customer requirements into actionable plans that NASCO's MSP partners execute without compromise.

Joining NASCO means being part of a team that thrives on delivery, innovation, and pushing boundaries. Every day brings new challenges and opportunities to showcase your technical expertise, leadership acumen, and ability to collaborate with others. In partnership with the Architecture, Product, and Operations teams, you will redefine what's possible in cloud services, setting benchmarks for excellence and driving impactful change throughout NASCO.

If you're ready to make a profound impact, shape the future of cloud technology at NASCO, and drive transformative outcomes, this is your opportunity to shine.

Responsibilities

Builds and mentors the Cloud Operations team to drive delivery excellence and ensure high-quality outcomes

Cultivates strong internal relationships and serves as an advocate and subject matter expert, sharing insights, implications and alternatives to drive cloud innovation

Interprets customer requirements and guides the execution of client engagements, translating needs into actionable technical solutions

Identifies and mitigates program risks, implementing remediation plans to ensure project success

Deploys highly available, scalable, and secure cloud infrastructure with a focus on AWS, adhering to best practices and industry standards

Implements networking solutions using AWS services

Defines and implements infrastructure migration strategies and techniques to migrate workloads into AWS cloud environments

Designs and develops automation frameworks to support continuous delivery and integration processes, optimizing efficiency and reliability

Acts as the primary point of contact between internal customers and the MSP executing cloud services, ensuring alignment on execution strategies, timelines, and deliverables

Contributes to organizational growth by driving AWS cloud strategy, fostering innovation, and leading initiatives that support the organization's digital transformation journey

Leads, influences and manages a team of resources to include conducting talent acquisition activities, coaching and/or mentoring, and identifying training requirements for associates

Conducts performance management activities, including performance reviews, goals, development and continuous feedback

Determines the appropriate staffing mix of contractors and associates to maintain steady work and stay within budget

Creates, manages, and administers an annual departmental budget which may include billable hours and percentage targets

Helps define department strategic objectives and drives business outcomes in alignment to the organizational strategy

Qualifications

Required Knowledge, Skills, and Abilities:

Expert knowledge of AWS cloud services and infrastructure, including but not limited to EC2, S3, RDS, Lambda, VPC, IAM, CloudFormation, and Route 53

Ability to apply cloud architecture principles, including scalability, high availability, data retention, disaster recovery, and security best practices.

Skill in AWS cost management and optimization strategies

Ability to work within compliance frameworks and regulations relevant to cloud environments (e. g. ,HITRUST, HIPAA, SOC 2)

Skilled in performance tuning and optimization of AWS services for cost, reliability, and performance

Ability to troubleshoot complex AWS infrastructure issues and provide timely resolutions

Ability to lead technical discussions and influence decision-making processes related to cloud architecture and solutions

Strong project management skills with a focus on delivering projects on time and within budget

Proficient in automation tools and scripting languages for infrastructure provisioning and configuration management (e. g. , Terraform, CloudFormation, PowerShell, Python

Ability to cultivate internal relationships, share insights, and drive innovation

Proficient in cloud networking concepts

Experience:

5 years' experiencein people management, fostering professional growth and leading teams to success in a senior management capacity

8 years of experience in AWS cloud strategy, operations, and infrastructure, with a focus on innovation, technical leadership, digital transformation andcloud migrations

8 years of experience in strategic planning, processes improvement, or IT leadership

8 years of experiencein process improvement, customer and vendor relationship management, and resource optimization

8 years of experience in networking technologies, implementing AWS networking solutions using automation tools and scripts

Required Education:

Bachelor's degree in a related field or equivalent work experience

Required Training and Certifications (one or more required):

AWS Certified Solutions Architect (Associate or Professional)

ITIL Certification

AWS Training

Cloud Security Training relevant to AWS environment

Benefits Overview

At NASCO, we trust our workforce to be fully remote,

working from their home
• This benefit offers significant, personalized outcomes for each associate including work/life balance, savings on commuting, work clothing, and increased time to spend on personal activities.

Our full benefit package is designed to support the physical, mental, and financial health of our associates. We offer:

Physical and Mental Health Benefits

Choice of Blue Cross Blue Shield Medical, Dental, and Vision Plans

Telehealthcare - for Medical and Behavioral visits

Generous PTO with buy/sell options

9 Company holidays, a floating day off, and a day off for volunteering

Employee Assistance Program

Wellness program - earn insurance discounts or credit towards health-related items

Financial Health Benefits

401K Plan with employer matching contributions

Company-funded spending/reimbursement accounts to help with out-of-pocket medical expenses

Bonus and Recognition programs

Tuition Assistance

Consultation with financial planner

Basic Life & AD&D Insurance, Short and Long-Term Disability Insurance provi.