Desktop Analyst II - Manning - Information Systems

Schedule:
TBD
Pay Range:
$23.38 - $32.15 Depending on Experience
The Desktop Analyst II provides moderate to complex hardware/software troubleshooting that includes operating system, hardware design/build, hardware install, application install, repairs, and comprehensive network support to desktop/laptop devices, printers, mobile devices, and end users of the El Rio Enterprise network.
Serve as main point of contact for hardware and software reporting/inquiries of moderate to complex levels of complexity.
Provides detailed training, support, and documentation to end users.
Essential Job Functions:


Evaluates problems, situations, or issues presented to the employee for priority needs, resolving the problem effectively and in a timely manner using critical thinking and problem-solving skills appropriate to the position and authority of a Desktop Analyst I.
Plans, designs, and builds desktop/laptop hardware devices to match requirements of the organization.
Installs, tests and inventories desktop hardware, software, printers, smartphones, and other end user devices.
Maintains inventory of IT assets related to desktop devices.
Troubleshoots moderate to complex desktop hardware/software and network connectivity problems.
Installs, configures, and troubleshoots Microsoft Windows, Windows Embedded, IOS and other operating systems, as needed.
Supports computer hardware and software through on-site and remote connections by performing installation and configuration of all IT equipment (excluding servers and associated devices) and making assets network ready.
Resolves problems or follows proper escalation process within defined Service Level Agreements (SLA) time frames.
Assists with the training/mentoring of Desktop Analyst I.
Is the desktop technical expert for other IT staff regarding desktop hardware and software issues.
Assists customers with use of the desktop and MS Office Suite products.
Provides expertise and leads projects relating to desktop hardware design, build, installation, and testing.
Complies with all facility policies and procedures including but not limited to those addressing HIPPA and Compliance.
Demonstrates at all times a professional attitude and acceptable job performance for all duties, tasks, responsibilities, and assignments for this position at any location or assignment that supports the operational needs of El Rio Health and as assigned by organizational leadership.
Demonstrates and models El Rio Behavioral Standards in all interactions with patients, co-workers, and visitors.
Communicates effectively through written, verbal, and interpersonal skills as applied when interacting with patients or visitors, employees, and internal/external clients or representatives.
Minimum Education and Experience:


Two (2) year degree in Computer Science or related field of study from an accredited college or some combination of certifications, education, and/or experience.
Three (3) year working experience as a Desktop Analyst I (or equivalent)
Three (3) years' experience providing hands-on hardware supportmaintenance on varied systems including anti-virus, malware, and encryption.
Three (3) years' experience supporting Microsoft Applications (including MS Office including Word, Excel, Outlook, PowerPoint, and SharePoint).
One (1) year experience supporting mobile devices including smartphones.
If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.
Required Licenses, Certifications, and Registrations:


Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday.
If an employee is driving during work hours, the employee is required to possess a valid driver's license and must comply with Arizona vehicle insurance requirements.
Preferred Education, Experience, Skills, Abilities:


Bachelor's Degree in Information Technology or a related field from an accredited college or university.
Understanding of the Information Technology Infrastructure Library (I.T.I.L) practices.
CompTIA Net+
CompTIA A+
CompTIA Sec+
Windows 10 certification.
Computer imaging experience.
Strong understanding of network printing.
El Rio Health is a diverse and inclusive organization.
We are invested in helping you and your family Create Tomorrow.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
El Rio Health does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age 40 and over, disability, genetic information, military status, ancestry, marital status, familial status, or any other status protected by law or regulation.
It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.
El Rio Health requires all employees (except those 100% working remotely) to have a Level One Fingerprint Clearance card.
A.R.S.
36.425.03.
If the prospective employee does not possess this prior to hire, fingerprint application must be completed within 7 days post hire.
All employees are

strongly recommended

to obtain COVID 19 and maintain vaccination status (i.e.
as recommended by CDC and/or other public health agencies) to include an Influenza vaccination.
Personnel who decline to receive COVID 19 and/or flu vaccination per most recent CDC recommendations will be recommended to wear a facemask while in an El Rio Health facility, including both clinical and non-clinical areas from November 1 to April 30 (subject to change depending on viral activity).
Subject to exemptions and accommodations when required by law.
All employees are required to undergo drug testing prior to employment and will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing.
Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive.
El Rio Health is a non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards.
El Rio Health is an equal opportunity employer.
Other details

Job Family Analyst
Pay Type Hourly
Required Education Bachelor's Degree