Business Operations Specialist

Company Details

Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer-focused IT solutions to the majority of WRBC's 60+ operating units across the globe. BTS's wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible.

Driven by a commitment to collaboration, BTS acts as consultants to our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand, but proactively plan for the 'What's Next' in our industry and beyond.

With a culture centered on innovation and entrepreneurial spirit, BTS stands as a community of technology leaders with eyes toward the future - leaders who truly care about growing not only their team members, but themselves, and take pride in their employees who shine. BTS offers endless ways to get involved and have the chance to grow your career into a wide range of roles you'd never known existed. Come join us as we push forward into the future of industry leading technological solutions.

Berkley Technology Services: Right Team, Right Technology, Simple and Secure.

The Company is an equal employment opportunity employer.

Responsibilities

The Business Process Analyst will play a crucial role in supporting our change management initiatives by developing and implementing effective processes and learning strategies. This position requires a proactive individual with expertise in process optimization, instructional design, and change management principles. The successful candidate will collaborate with cross-functional teams to drive successful change initiatives and build a culture of continuous learning and improvement.

Key Functions/Duties of Position:

Process Development and Optimization:

• Analyze current processes and identify opportunities for improvement.
• Design and implement process enhancements to increase efficiency and effectiveness.
• Develop process documentation, including workflows, guidelines, and best practices.
• Monitor and evaluate the effectiveness of process changes, making adjustments as needed.
• Facilitate communication between business stakeholders and IT teams to address concerns and optimize the use of enterprise applications.

Learning and Development:

• Create and deliver training programs related to change management processes, tools, and methodologies.
• Develop instructional materials such as e-learning modules, manuals, and job aids.
• Assess training needs and tailor learning solutions to address skill gaps and support change initiatives.
• Facilitate workshops and training sessions to build change management capabilities within the organization.

Change Management Support:

• Collaborate with change management teams to ensure alignment between process improvements and change strategies.
• Assist in the development of change management plans and communication strategies.
• Provide guidance and support to employees navigating through change, including coaching and troubleshooting.

Continuous Improvement:

• Stay current with industry trends and best practices in process development and change management.
• Evaluate the impact of learning programs and process changes, using feedback and metrics to drive continuous improvement.
• Foster a culture of innovation by encouraging and implementing new ideas and approaches.

Qualifications

• This role will require travel of up to 50% throughout the United States to our operating units
• A degree or equivalent, preferably in Information Technology
• 3+ years of experience in process development, instructional design, or change management.
• Minimum of 1 year in one of the following: Project Management, Business Systems Analysis, or Training Facilitation
• Proven experience in designing and delivering training programs and learning solutions.
• Strong understanding of learning principles, instructional design, and training technologies.
• Proven ability to facilitate communication between business stakeholders and IT teams
• Prior experience in technology implementation; familiarity with Guidewire is a plus
• Excellent analytical and problem-solving skills, with the ability to translate complex concepts into actionable steps.
• Strong communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
• Proficiency in using learning management systems (LMS) and other training tools.
• Understanding of change management principles and methodologies.

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