Vendor Management QA Analyst Senior

VENDOR MANAGEMENT QA ANALYST SENIOR

WHAT IS THE OPPORTUNITY?

As an experienced, fully proficient professional with third party risk management experience, this role will primalrily conduct quality assurance reviews on vendor risk assessments, third party monitoring activities, and data reconciliations. This position will work with the manager to build out the QA function within the VMO team.

What you will do

• Support development of the 1st Line of Defense quality assurance program, coordinating across multiple subject matter areas

• Support development of the framework for quality assurance reporting across the 1LOD teams; develop reports to Sr Mgmt and committees on QA metrics, trends, root causes, and resolutions

• Conduct Quality Assurance reviews for all vendor inherent risk assessments and due diligence; Review third party risk assessments for conformance to program objectives and methodology

• Conduct Quality Assurance reviews for vendor ongoing monitoring artifacts

• Perform data reconciliations to ensure quality reporting and governance

• Work across the VMO team to drive remediation plans and increase quality upfront; Effectively monitor the tracking of issues to ensure timely resolution

• Continuous evaluation of the QA program for improvements and efficiencies

• Provide risk awareness and training to colleagues in support of CNB's Third Party Risk Management Policies and Procedures

• Champion the enterprise Vendor Management purpose throughout the organization; train and advise internal CNB staff on the vendor management processes

• Support the greater VMO team as needed during peak times, by conducting risk assessments, producing vendor monitoring artifacts, reporting, or working on vendor related items and issues

• Partner and coordinate closely with internal stakeholder areas (i.e. Information Security, Enterprise Risk Management, Business Continuity Program Office, Credit Administration, and Compliance) to facilitate and evaluate 3rd party service providers.

• Escalate issues to management as required; work to resolve issues as needed

• Support various ad hoc projects supporting program enhancements, process improvements, and other functions

• Ad hoc duties, as assigned

Must-Have*

• Bachelor's Degree or equivalent

• Minimum of 6+ years of vendor management, managing vendor contracts and service levels and monitoring vendor performance

• Minimum of 6 years working knowledge of third party risk management processes and methodologies

Skills and Knowledge

• Preferred Third Party Risk Management experience

• Preferred audit experience

• Required basic knowledge of MS Word and Excel

• Preferred Industry recognized third party risk management or vendor management certification

• Preferred Intermediate knowledge of Microsoft Office tools; specifically, Excel, PowerPoint and SharePoint

• Preferred Six Sigma certification

• Recommended four (4) years of focused experience in Vendor Governance, Risk Management, IT, Finance, QA, Audit, and/or equivalent business experience

• Excellent analytical, problem solving, and organizational skills required

• Excellent written and verbal communication skills

• Keep up to date with relevant regulatory guidance, industry practices and Bank policies by attending outside forums or staying connected with peer groups industry-wide.

• Preferred Project Management Experience

• Ability to research information, problem solve, and make solid business decisions

• Ability to report, analyze, interpret, and critically think

• Ability to produce accurate and detailed work on multiple projects under time pressure

• Ability to effectively manage relationships with internal and external partners

• Ability to work in a fast paced and changing environment

• Skill in attention to detail, time management, written and oral communication, multi-tasking, and working in a team atmosphere adhering to tight deadlines

• Ability to proficiently work in MS Office and Microsoft SharePoint/Teams

Compensation

Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

*To be considered for this position you must meet at least these basic qualifications

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'

ABOUT CITY NATIONAL

We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.