At-a-Glance:
Are you ready to build your career by joining a multi-national MedTech organization. If so, our client is hiring a Service Engineer.
Position Type:
Contract
Hybrid upto 80% Remote
Required:
Exhibit initiative to learn and demonstrate technical expertise in clinical laboratory applications, as well as the electro-mechanical ability needed to troubleshoot diagnostic laboratory instruments over the phone.
Must possess strong computer skills and be able to communicate effectively over the phone, and through written documentation.
Display a positive attitude with both internal and external customers, striving to exceed expectations at all times.
Must be able to make sound decisions that promote the interests of the customer.
Analytical thinking abilities to support advanced technical troubleshooting and problem-solving skills for assigned product line.
Exceptional phone and communications skills to support collaboration with the customer, as well as other internal resources to develop and implement action plans to resolve customer issues.
Proficient in Microsoft Office Suite including Outlook, Excel, Word and other applications.
Positive "can-do" attitude in all communications and the ability to thrive as a member of a collaborative, cross-functional team.
Leverages team abilities to best serve the customer and collaborates with team members and counterparts in other parts of the organization to develop and implement action plans to resolve customer issues.
Willing to create an open, supportive environment consistent with the culture of Service Based Leadership
Must have associate degree and equivalent experience or bachelor's degree in a science-related or engineering field. (Med-Tech, Biomedical Engineering or Engineering Degree Preferred*)
3-7 years comparable experience (Med-Tech or Engineering Degree, Healthcare Experience)
Willing to travel up to 20%
Responsibilities:
Responsible for:
Providing phone/email support for internal/external customer, as well as consistent monitoring and accurate documentation utilizing the Customer Relations Software Tool
Demonstrating a high level of technical expertise in clinical laboratory practice while supporting Vista Systems.
Demonstrating exceptional customer service skills to improve the customer experience and achieve customer satisfaction by providing highly technical troubleshooting of complex issues to meet issue resolution and achieve customer satisfaction.
Taking timely action and ownership on all open tickets to troubleshoot and resolve internal/external customer issues to the customers satisfaction, and if necessary, escalates customer issues to next level support.
Meeting/Exceeding individual service level metrics to meet the needs of the customer/business.
Compliance to all pay and T&E policies, as well as all RSC Procedures/Processes
Get in Touch:
If you think you'd be a good match, submit your resume and reach out to Lalit at () to learn more.
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