A company is looking for a Member Services Advocate to provide specialized case management, advocacy, and education to members.
Key Responsibilities
Manage assigned member caseload with a focus on enhancing member experience and engagement
Assist members with balance bill issues and inquiries, ensuring timely issue resolution
Coordinate communication with members, clients, medical providers, and legal representatives
Required Qualifications
College Degree or equivalent combination of college and work experience
Experience delivering client-focused solutions based on customer needs
Experience in billing, insurance, healthcare, or legal environments preferred
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