Quality Control Specialist

Collectors
US - Delaware - New Castle
January 9, 2025
Customer Services

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, WATA, Card Ladder, and the Long Beach Expo collectibles trade show.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,700 people across our headquarters in Santa Ana and offices in Jersey City, Seattle, Hong Kong, Paris, Shanghai, and Tokyo.

We're looking for a Quality Control Specialist who will work out of The Collectors Vault. They will help conduct audits throughout the building and check on overall accuracy for each department. This role will partner with the operations team to assure all products are received and shipped at a zero % defect rate.

This role reports to our Manager of Operations at The Collectors Vault and will work out of our New Castle, DE office. The position schedule will be Wednesday-Saturday from 7:00am - 5:30pm. What You'll Do:

Train new hires on procedures, standards, and protocols to ensure consistency and adherence to quality requirements.
Work with the operations manager on unique day-to-day projects that arise.
Assist the operation manager in tracking and locating exception orders to maintain accurate records while simultaneously updating spreadsheets and identifying problem orders.
Responsible for auditing inbound packages to ensure compliance with quality standards and specifications, identifying any discrepancies and initiating corrective actions as necessary.
Create and maintain spreadsheets and perform data manipulation.
Act as the operations liaison between the operation and customer care teams.
Investigate customer complaints and non-conformance issues.
Conduct routine audits and inspections across the inbound and outbound processes.
Demonstrate meticulous attention to detail in performing day-to-day tasks, including data entry, documentation, and quality control activities, to maintain accuracy and consistency in all aspects of quality assurance operations.

Who You Are:

Working knowledge of the collections hobby with specialized or detailed understanding of professional sports teams, players, entertainment, pop culture, and historical figures is a plus
Ability to work under strict deadlines (Overtime needed depending on the auction cycle)
Organizational skill and attention to detail are essential
Strong time management skills required
Enthusiasm, a willingness to learn and adaptability
Common computer software: Microsoft Office, Google Documents, Internet
High School or equivalent education background

Physical Requirements:

Long periods of sitting, walking and/or standing
Bending neck/waist, twisting neck/waist, squatting, and regular hand use
Regularly lifting and carrying up to 25 pounds
Occasionally lifting up to 50 pounds or more with employee help and/or proper equipment

Hourly Rate: The reasonable estimated hourly rate for this position is $19. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.

Reasons To Join Us:

Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
Additional Benefits:Full-time employees are eligible for fertility, commuter, and educational assistance benefits.
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
Vacation: All full-time employees are eligible for paid vacation
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
Employee Discounts: Employees receive discounts on select grading services for approved submissions
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Collectors may use e-verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to . @collectors. com.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email . @collectors. com.

U. S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U. S. Applicants.

Explore other available openings at collectors. com/careers.

Read the full job description and apply online on the recuiter's web-site

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