IT Support Specialist

Nixon Medical
US - Delaware - New Castle
January 13, 2025

Job Summary - IT Support Specialist

For more than 50 years, Nixon Medical has been an industry leader in providing high-quality medical apparel and linens to outpatient healthcare centers. We pride ourselves on delivering outstanding service to our clients.

Our teams work collaboratively across functions, leveraging a variety of skills, both internally and from our partners and suppliers. They are empowered to drive process improvements through continuous innovation. Together, the associates of Nixon Medical form a united and successful team of committed professionals. Engaged in both daily work and the fast-changing world, our associates continuously seek optimal solutions to every task at hand.

Due to our continued growth, we are looking for team players who can help drive us into the future. Our leaders are motivated by results, fostering personal and company growth, and operational excellence. Are you ready to join us?

We are searching for an IT Support Specialist to join our IT Team! If you are a highly organized, customer-service-focused problem solver who is eager to learn and contribute to the success of our IT operations, this could be the perfect role for you.

WHAT YOU'LL BE DOING

As an IT Support Specialist, you will play a critical role in supporting associates' technology needs across the organization. Your focus will be resolving issues efficiently, maintaining hardware and software systems, documenting activities, and ensuring seamless operations to support our "IT-as-a-Resource" strategy.
Provide timely and professional IT support to associates by resolving technology issues with a focus on exceptional customer service.
Deploy, configure, and maintain hardware including computers, PDAs, printers, desk phones, and basic networking equipment.
Document all activities, issues, and resolutions in the Happyfox Ticketing System for accurate record-keeping and process improvement.
Work with software systems such as Active Directory , Microsoft 365 , Mobile Device Management , Cisco Meraki , and ABS .
Collaborate with vendors to troubleshoot hardware and software issues, track and ship equipment, and facilitate hardware purchases.
Continuously improve IT processes by identifying inefficiencies and developing solutions to enhance productivity.
Create and maintain personal organizational systems to ensure efficiency in task execution.
Assist with IT project work and provide on-site support at other company locations as needed.
Maintain and support basic networking equipment, escalating issues as appropriate.
Lift and move equipment up to 50 lbs as required.
Requirements

WHAT YOU'LL REQUIRE

Minimum Requirements: Education: High School Diploma or equivalent; Associate's Degree or relevant certifications (e.g., CompTIA A+, ITIL) preferred.
Experience: 1-3 years of experience in a help desk or support-focused role.
Technical Skills: Familiarity with hardware deployment and troubleshooting (computers, printers, PDAs, desk phones, etc.).
Basic understanding of networking concepts and equipment.
Experience with Active Directory, Microsoft 365 administration, and Mobile Device Management tools.
Proficiency in using and maintaining IT ticketing systems (e.g., Happyfox).
Ability to work with vendors for issue resolution, equipment shipping/tracking, and purchasing.
Soft Skills: Customer Service Focused: Demonstrates a passion for helping others and delivering high-quality support.
Highly Organized: Ability to create and maintain personal systems to ensure efficiency.
Strong Communicator: Effective verbal and written communication skills; not afraid to ask questions.
Aptitude for Learning: Strong interest in IT with a desire to continuously expand knowledge and skills.
Process Improvement Oriented: Seeks opportunities to streamline processes and improve workflows.
Other Requirements: Must be able to lift and transport equipment weighing up to 50 lbs.
Flexibility to travel to other company locations for IT support and project work as needed.
WHY SHOULD YOU WORK FOR US?

Stability: A 50-year track record with no layoffs and guaranteed stable employment.

Family-Oriented Culture: We value work/life balance and support our associates accordingly.

Core Purpose: "To grow and create opportunities that enrich each other's lives." Over 50% of our associates have been promoted since they started.

Growth: From a single facility to five plants, we are growing rapidly and provide ample opportunities for advancement. Empowerment: Associates are encouraged to improve processes and are supported with training to learn and grow. Competitive Benefits: We offer a competitive salary and world-class benefits package.

BENEFITS WE OFFER Medical, Dental, and Vision Plans
Paid Life Insurance
Paid Time Off and Holidays
401K with Company Match
Employee Assistance Program
Career Advancement Opportunities

Nixon Medical is an EEO/Affirmative Action Employer.

Read the full job description and apply online on the recuiter's web-site

IT Support Specialist

IT Support Specialist

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