Service Consultant

Hyundai Motor America
US - Delaware - Minquadale
January 23, 2025

Overall Summary
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

Education
High School

Experience
1-3 years

Additional Information
Experienced Automotive Service Advisor / Service Writer - Assistant Service Manager- Full Time
Hertrich Family of Automobile Dealerships seeks an energetic Experienced Automotive Service Advisor / Assistant Service Manager to enhance our world class service team!
Are you looking for spectacular growth opportunities?
Do you thrive in a fast-paced environment where you have unlimited career potential?
Are you an enthusiastic individual who wants to work for a mission driven company?
Do you have proven experience as an Automotive Service Advisor / Service Writer and you are looking for your next career steps?
Then our Company is the right fit for you!
The Hertrich Family of Dealerships is on the lookout for awesome candidates to join our growing team. We're proud to represent 24 separate dealerships, 13 Collision Centers, and 19 Automotive Brands across the Delmarva peninsula and beyond! For three generations, the Hertrich Family has dedicated themselves to the communities we serve, supporting over 90 local organizations and charities. We are a world-class team with a dynamic, entrepreneurial culture; we win with integrity, hold ourselves accountable, and aren't satisfied with "just good enough". We aim for excellence and work together to achieve it in everything we do. If you're a dedicated, innovative, and enthusiastic person, we invite you to apply for one of the many exciting positions we have available.
Our Automotive Service Writer is responsible for overall commitment to client services for our dealership clients. In this position, you will use networking and client relationship skills to sell the Company's services
Hertrich offers our Experienced Automotive Service Advisor / Service Writer - Assistant Service Manager:
Extremely Competitive Pay Plans
Comprehensive Medical Insurance for Employee & Family
Dental, Vision, Accident, Cancer, & Life Insurance available for Employee & Family
Short- & Long-Term Disability Plans available for Employees
Paid Vacation
Paid Holidays
Paid Personal/Sick Days
401K Plan with Employer Match
Employee Purchase Discounts
Experienced Automotive Service Advisor / Service Writer - Assistant Service Manager Duties Include:
Potentially train to support Service Manager by completing duties such as monitoring service inquiries, maintaining inventory of spare parts, enforcing service rules in the facility, tracking service operations and daily service paperwork
Meet and Greet Service Customers promptly
Answer incoming service calls and schedule appointments
Advise customers of estimated service/repair costs and anticipated completion time
Coordinate repairs/service orders with Technicians
Record and report issues to the Department Supervisor
Ensure complete customer satisfaction by getting it right the first time
Suggest appropriate additional service to the customer
Other duties as directed
Experienced Automotive Service Advisor / Service Writer - Assistant Service Manager Qualifications:
Must have a minimum of 2-3 years' experience as a Service Advisor/Writer or 1 year as an Assistant Service Manager
Must be a customer-oriented, self-motivated team player
Prior sales and/or customer service experience required
Prior up-selling experience a plus
Must be computer literate
High School Diploma or GED required
Must be available to work a flexible schedule that will include some evenings and Saturdays
Must have a valid driver's license and few to no points on driving record.

"We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce; therefore, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Hertrich is also committed to providing a drug-free workplace. Hertrich is an equal-opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all."

Employment Position: Full Time
Salary:
$50,000.00 - $85,000.00 Yearly
Salary is not negotiable.
Zip Code: 19720

Read the full job description and apply online on the recuiter's web-site

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