Ridership Analyst

Ridership Analyst

Job ID:

240747

Location:

DC - L'Enfant Plaza

Full/Part Time:

Full-Time

Posting Open-Close

12/23/2024

01/10/2025

Union

002

Regular/Temporary:

Regular

Department Marketing statement

Do you have a passion for public transit and public service? Do you want to help Metro understand how people use the system, what factors influence their travel choices, and how customers are impacted by fare, service, and regional policy proposals? Are you comfortable working both with detailed data and drawing high-level conclusions? Are you curious and thorough about data quality and availability? Do you want to be part of the 12,000-strong team continually improving public transit in the National Capital Region?

If you said yes these questions, you might be the next Ridership Analyst on the Ridership and Mobility Analysis team in Metro¿s Planning office. Our team integrates and leverages big data to develop actionable insights on ridership, regional mobility, and the customer experience. Analyses cover a range of topics, including the impact of planned service changes, unplanned disruptions, special events, fare policy, changing regional travel patterns, equity, and more.

We are looking for candidates with critical thinking, data science, and research skills; experience working with and communicating transportation data, writing code to query large datasets; and a passion for improving public transit for riders. The right candidate can transform a large dataset into useful information, and turn information into ideas and action.

MINIMUM QUALIFICATIONS

MinimumEducation

Bachelor's degree Transportation Planning, Civil Engineering, Urban Planning, Public Policy, Data Science, Statistics, or a related field.

MinimumExperience

A minimum of two (2) years of experience in business intelligence, data analytics, data science, urban planning, public policy, or a related field. This experience shall include at least one year applying skills in one or more of the following areas:

• databasequeryingandmanagement(e.g. SQL)

• scriptinglanguages(e.g. Python, Java)

• statisticallanguages(e.g.R,Stata, SPSS)

• datavisualizationtools(e.g.Tableau,PowerBI)

A Masters Degree in urban planning, data science, public policy or a related field may be counted as two (2) years of experience.

MEDICAL GROUP

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

SUMMARY

The Ridership Analyst conducts analysis of Metro¿s ridership and related data within the Ridership and Mobility Analysis team in the Office of Planning. The incumbent works across multiple large datasets to query data, conduct analysis, ensure accuracy, and perform quality checks on data related to ridership, crowding, customer travel patterns, regional mobility, and related topics. The incumbent prepares data visualizations, fulfills data requests, develops and maintains dashboards, and creates reports to provide actionable information to both technical and non-technical internal and external stakeholders.

JOB DUTIES

PrincipalJobDuties

• Analyzesridershipandrelateddata.

• Createsvisualizations,dashboards,reports, andpresentationsfortechnicalandnon-technical audiences

• Usesexistingdashboards,models,softwareandothertoolstoevaluate ridershipscenarios, monitor trends, and identify actionable insights.

• Fulfillsrequestsforridershipandrelateddata.

• Collaborateswithinternal and external stakeholders and maintains effective working relationships with other departments.

• Monitorsdataquality, investigates data quality issues, and performs data quality checks.

• Supportsanalystsandotherenduserswithsoftware,dashboards,databases,andothermethods of accessing ridership and related data.

• Gathersrequirementsforprojectsandrequestsforridershipdata.

OtherDuties

Maintains and promotes awareness and accountability with safety policies and procedures while performing job functions. Promotes a positive safety culture and encourages reporting of safety concerns consistent with our Agency Safety Plan, other regulatory requirements within the Safety Management System and just culture principles.

Thefunctions listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

EVALUATION CRITERIA

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience. Evaluation criteria may include one or more of the following:

• Skills and/or behavioral assessment

• Personal interview

• Verification of education and experience (including certifications and licenses)

• Criminal Background Check (a criminal conviction is not an automatic bar to employment)

• Medical examination including a drug and alcohol screening (for safety sensitive positions)

• Review of a current motor vehicle report

CLOSING

WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.