Retail Supervisor - Nationals

Fanatics
US - District of Columbia - Washington
November 10, 2024

The Retail Supervisor plays a critical role in the store and/or venue assisting the Leadership team with creating the ultimate game day and fan experience by leading the front-line part-time retail team (Retail Associate/ Retail Lead).
The Retail Supervisor will drive results through coaching to carry out operational excellence expectations.

The Retail Supervisor will work a full-time schedule including days, nights, weekends, and extended hours on game day and during events.

General Duties and Responsibilities:

Drive sales results by consistent execution of daily operations
Support back-of-house operations; maintain stockroom organization
Demonstrated proficiency in Fanatics and Retail operation systems including but not limited to POS, OpSuite, My Playbook, Service Now, and OKTA
Make recommendations to the Leadership team when making decision including but not limited to; revenue targets, per cap, and UPT (unit per time)
Work with Retail Associates to ensure an exemplary fan experience
Communicate expectations for assignments and projects to the part-time retail team (Retail Associate/ Retail Lead)
Provide training and assistance to all part-time retail team (Retail Associate/ Retail Lead)
Coach part-time retail team (Retail Associate/ Retail Lead) based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience
Encourages and models Fanatics' Values
Perform 'Manager on Duty responsibilities'

Education, Experience, and Requirements:

Minimum 18 years of age
Minimum two years working in retail or sales preferred
Ability to work independently and responsibly in a fast-paced environment
Foreign language skills are a plus

Job Knowledge, Skills, and Abilities:

Possess a fun, outgoing, confident, professional demeanor
Prior leadership experience preferred
Ability to work well with all levels of management, build partnerships, and coach teams
Ability to anticipate and solve problems and act decisively
Ability to represent Fanatics/League/Team Values and standards
Ability to balance, prioritize, and delegate multiple projects while remaining calm under pressure
Strong communication, literacy, and numeracy skills

Physical Demands:

Regularly required to sit stand, reach, bend, and move about the facility as needed
Must be able to lift and carry up to 30 lbs.
Game Day scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if the assigned location is outside of the shop

About Us

Fanatics is building a leading global digital sports platform.
We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet.
Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform.
Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores.
Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About the Team

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods.
It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally - as well as its flagship site, ***.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world-including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

Read the full job description and apply online on the recuiter's web-site

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