Office Director

Summary

This Office Director position is located in the Bureau of Diplomatic Technology (DT) in Washington, DC. DT's mission is to create a secure, informed, and interconnected Department by using IT resources in a secure, innovative, and prioritized way. DT's vision is to drive effective collaboration and operations across the Department, its partners, and foreign audiences.

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Overview

* Accepting applications

* Open & closing dates

12/27/2024 to 01/10/2025

* Salary

$147,649 - $221,900 per year

* Pay scale & grade

ES 00

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Location

1 vacancy in the following location:

* Washington, DC

* Remote job

No

* Telework eligible

Yes-Situational Only - This leadership position requires on site presence.

* Travel Required

Occasional travel - up to 10%

* Relocation expenses reimbursed

No

* Appointment type

Permanent

* Work schedule

Full-Time

* Service

Senior Executive

* Promotion potential

00

* Job family (Series)

* 2210 Information Technology Management

* Supervisory status

Yes

* Security clearance

Top Secret

* Drug test

Yes

* Position sensitivity and risk

Critical-Sensitive (CS)/High Risk

* Trust determination process

* National security

* Announcement number

CSTM-2025-0008

* Control number

826013100

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This job is open to

* The public

U. S. Citizens, Nationals or those who owe allegiance to the U. S.

* Senior executives

Those who meet the five Executive Core Qualifications (ECQs).

Clarification from the agency

All groups of qualified individuals. Noncompetitive (Current career SES, QRB certified graduates of SES candidate development programs and individuals with SES reinstatement eligibility) "You are encouraged to read the entire announcement before you submit your application package. Your application may not get full consideration if you do not follow the instructions as outlined. "

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Duties

The Customer Care and Support Office within Enterprise Services (DT/ES/CCS) serves as the central point for customer support and communication for all IT-related customer facing services provided by DT. This position requires an individual with a passion for delivering excellent customer service, is expert in optimizing delivery of IT services and support, and will be held accountable for the success of the Customer Care program; provide strategic direction; monitor progress toward results; and build and motivate a top-notch, highly-motivated team of experts.

The Office Director of DT/ES/CCS manages operations and provides authoritative analysis and expert advice regarding the establishment of and direction for DT's and the Department's IT customer support; and builds and maintains strong relationships with senior leaders throughout the Department and other federal agencies that rely on DT IT support to collaborate on strategic issues and share best practices and standards. Specifically, the incumbent:

* Provides authoritative advice and executive-level leadership to senior-level departmental leaders and foreign missions, as well as other USG agencies regarding DT's strategic management initiatives, as well as a broad range of IT analysis, strategic policy planning, and highly important advisory services.

* Consults with DT senior management to formulate and implement DT tactical planning processes and directs staff development and issuance of directives designed to facilitate efficiency and standardization of programs and policies in CCS Unit and Divisions.

* Formulates long-range plans and objectives and oversight for implementation of DT IT programs, projects, policies, procedures, standards, processes, and other related projects. Integrates policies, priorities, and new customer care initiatives to develop strategies that provide the most efficient and cost-effective outcomes, while establishing policies and organizational objectives that ensure that Department-wide programs fully meet customers' needs.

* Ensures that CCS's operations achieve and exceed customer service standards established by DT and the Department; determines which program areas require more or less emphasis; and provides continuing interdepartmental and intradepartmental planning, coordination, and implementation of decisions. Manages workflow and ensures timely completion of taskings from throughout the Department.

* Represents the Department in executive-level meetings to ensure the Department's positions are clearly articulated and understood on behalf of the Department to achieve cooperation amongst agency officials at all levels of the USG. Represents CCS in meeting with other DT Office Directors, Deputy Assistant Secretaries, external agencies, and the public, and commits the Office to participation in important activities related to specific IT functional and program areas. Chairs/serves on interagency committees on matters involving major cybersecurity for all aspects of information systems security, governance, and compliance.

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Requirements

Conditions of Employment

* U. S. Citizenship is required.

* Must be able to obtain and maintain a Top Secret security clearance.

* Incumbent will be subject to random drug testing.

* Requires a financial disclosure statement, OGE-278.

* One year probationary period, unless excepted by regulation.

* Verification of employment eligibility in the United States is required.

This position is a drug-testing designated position subject to random testing for illegal drug use. Appointment will be subject to the applicant's completion and favorable adjudication of a background security investigation. The Ethics in Government Act, PL 95-521 requires the applicant selected for this position submit a financial disclosure statement, OGE-278, prior to assuming the SES position, annually, and upon termination of employment.

Qualifications

Unless you are currently serving under a career Senior Executive Service (SES) appointment, are eligible for reinstatement into the SES, or have successfully completed a SES Candidate Development Program approved by OPM, you must submit a narrative statement covering each of the Executive Core Qualifications (last five questions). All applicants must submit a narrative statement covering each of the Mandatory Technical Qualification questions in order to receive consideration for the position. To view additional information on the proper preparation of Executive Core Qualification statements available on the Office of Personnel Management's website please click here. When responding to the Mandatory Technical Qualifications and Executive Core Qualifications, you must clearly show that you possess the experience, knowledge, skills and ability to perform the duties of this position by submitting narrative responses in which you detail your experience in each of the Technical Qualifications and the Executive Core Qualifications. Your examples should be clear and emphasize your level of responsibilities, scope and complexity of programs managed, program accomplishments with results of your actions, policy initiatives and level of contacts. You shou.