Head of Account Management, Integrated Marketing

The Opportunity:

FINN Integrated Marketing is looking for an experienced and driven Head of Account Management to lead our account team in delivering exceptional client service and fostering long-term relationships. You'll focus on strategically managing and growing key accounts while ensuring alignment with our business goals. With visibility across all client-facing teams, you'll develop solutions that drive client retention and growth, ultimately leading to impactful results.

Who are we looking for:

• Strategic Leader:
  You have a knack for aligning client needs with business objectives, ensuring success on both sides.
• Team Builder:
  You excel at leading and developing account teams, promoting collaboration, growth, and innovation.
• Revenue Driver:
  You identify opportunities to expand services within existing accounts and ensure client retention.
• Collaborative Problem Solver:
  You work cross-functionally to ensure efficient operations, seamless delivery, and client satisfaction.
• Proactive Communicator:
  With excellent communication skills, you manage client relationships and foster a high standard of service delivery.

What you'll be part of:

• A fast-growing agency with exciting clients and a steady pipeline of projects.
• A talented team of professionals eager to collaborate and support each other.
• Peer leaders that genuinely care and support each other as we collaborate to achieve personal and group success.
• A culture that values teamwork, accountability, and process improvement.
• An agency that's committed to maintaining a healthy work-life balance.

Where will you work?

Wherever you are. And in the office on Tuesdays and Thursdaysif you want.

We're a remote workplace (with optional in-office days). We have offices in Boston, Nashville, New York, Portland, DC and London.

Responsibilities:

• Develop Departmental Best Practices:
  Create and implement scalable best practices for account management, ensuring the team delivers consistent, high-quality service across all client engagements.
• Collaborate with Sales for Account Growth:
  Partner with the sales team to create cohesive structures and processes that drive collaborative account growth, ensuring seamless handoff and alignment on client goals.
• Strategic Leadership & Client Development:
  Lead the strategic direction of the department by identifying new opportunities, setting team goals, and maintaining focus on long-term client growth and retention.
• Oversee and Develop Key Client Relationships:
  Manage high-profile accounts, ensuring exceptional service delivery and strategic growth.
• New Business:
  Actively participate in new business efforts beyond organic growth by contributing to strategic pitches, building client partnerships, and identifying cross-functional opportunities that align with agency capabilities and client needs.
• Collaborate with Project Management for Seamless Client Service:
  Work closely with the project management team to ensure smooth coordination between internal teams and client-facing needs, addressing both operational details and strategic goals.
• Oversight of Complex Project Execution:
  Guide the team in managing concurrent work streams, addressing unique client needs, and ensuring seamless project execution.
• Resource Alignment & Risk Management:
  Navigate competing priorities across teams, ensuring resources are aligned with client and business needs while proactively identifying and mitigating project risks.
• Financial & Operational Stewardship:
  Oversee financial management, including monthly billing and reconciliation, while maintaining budget alignment and delivering actionable insights to senior management and clients.
• Advocate for Continuous Improvement:
  Drive initiatives that enhance service quality, improve internal processes, and foster innovation across the team.
• Foster Cross-Functional Collaboration:
  Work closely with creative, production, and strategy teams to implement client-centric solutions that deliver measurable results and align with the company's goals.
• Champion a Culture of Excellence:
  Instill a culture of accountability, collaboration, and continuous improvement across the department.

Qualifications:

• 10+ years of experience in account management within a marketing or advertising agency.
• Proven track record with multi-million dollar accounts.
• Strong leadership and communication skills.
• Ability to deliver strategic, client-focused solutions.
• Bachelor's degree required.

Why join FINN Partners?

• Competitive salary and benefits package.
• A company that prioritizes work-life balance (we value logging off at a reasonable hour).
• Career advancement opportunities in a fast-growing company.
• A supportive, collaborative culture that values innovation and continuous learning.
• A wellness subsidy because your health and well-being are important to us.

Anticipated Salary:
Commensurate with experience and depending upon the workplace location.

To apply, please upload your resume, cover letter, and your desired salary in $USD. While we appreciate the interest of all candidates, we will only respond to those with whom we have a greater interest.

About FINN Partners:

FINN Partners is a great place to work, but don't take our word for it. We've been voted #1 Best Agency to Work For in the Extra-Large Agency Category by PR Week. Our team shares an entrepreneurial spirit and a collaborative culture, which makes us a sought-after employer. Join us to grow your career and be part of a team that's making an impact.