Front of House Manager

Pinstripes
US - District of Columbia - Washington
January 8, 2025

How would you like to have a 4 Day Work Week?

Pinstripes is known for attracting exceptional people who are passionate about service. Our Venues are dynamic in layout and design, no one Pinstripes is the same as the other. We generally entertain hundreds of guests a week through our Bistro, Bowling, Bocce, or Bar areas. We also host and execute numerous events a week from corporate small happy hours, to social gatherings, to 3 coursed seated dinners.

Your first exposure is an intensive training program in one of our venues. Our Managers come from all backgrounds and industries, you are not expected to be an expert on day one, and will be given many opportunities within our training program to show your strengths. Every manager is required to run a workgroup, server, bar, host, busser, etc. We work as a team to ensure our venues are run at the highest level. Our managers embody this idea and drive it with the staff on a daily basis.

Managers will be exposed to every workgroup (service, host, and bar), manage different zones of the venue, run private events, and you will see daily, weekly, and quarterly financials so it clear how to move the venue forward financially. From professional development classes, to mentoring and guidance from your colleagues, we create well-rounded restaurateurs who are also savvy businesspeople.

We are hiring and building up our teams at our current 17+ locations so we are in a position to springboard and offer relocation to key team members to help lead these new venues. Our management team search is focused on individuals who are dedicated to consistently driving high standards and achieving service excellence. Those who enjoy a small-company-feel, are adept at building relationships, and have a single-minded focus on delivering quality should apply.

Requirements

A Pinstripes Manager executes systems, interacts with guests, and holds staff accountable to company standards. He/she is responsible for day to day operations. Managers have an opportunity to quickly advance their careers forward within a growing company! It is required for the Manager to:

Standards

Knows the specs and standards in the Training Manual
Actively seeks opportunities to uphold company standards for food, beverage, service, and aesthetics

Shift Execution

Ability to run and execute shifts
Ability to open & close the venue with the correct aesthetics
Maintain company standards for aesthetics throughout the shift
Staffing Levels
Shows ownership of assigned area
Attention to detail
Ensures good shift flow
Actively controls labor to hit budgets

Coaching & Teaching

Hold Inspirational and knowledgeable Pre-shifts
Engaging with the staff
Communicates the information to the staff
Coach service in all workgroups: See It, Say It
Ability to hold disciplinary or hard conversations with staff and hold people accountable
Communicates staff issues well with other Managers

Workgroup

Workgroup systems are followed in adherence to the Training Manual
Schedules are fair, done on time, and communicated properly
Executes corporate training program
Understands hiring standards and participates in the hiring process
Works well with the staff and is respected
Holds timely inventories
Stays in tune with the numbers
'Cost of Sales' - keeps costs in line with expectations

Staff Relations

Professionalism
Communication
Strategy
Is approachable and is the 'Go To' Manager on the floor

Guest Relations

Table touches with guests
Actively seeks to engage and connect with the guest
Ability to handle guest situations and to solve the guest completely
Actively seeks community involvement

Read the full job description and apply online on the recuiter's web-site

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