US - District of Columbia - Washington
October 31, 2024
Alternate Locations: Work from Home
Work Arrangement:
Remote : Work at home employee residing outside of a commutable distance to an office location.
Relocation assistance: is not available for this opportunity.
Requisition #: 73863
The Role at a Glance
This position is for a Director / Engineering Chapter Lead with experience in Client Communication Management (CCM) along with Life and Annuity Payout Processing. CCM responsibilities include management and oversight for Life and Annuity end-customer contract related communications across the entire policy life cycle. This would include technology ownership for a variety of CCM processing platforms. In addition, the position would provide technical leadership within the Life and Annuity payout space across both strategic and legacy applications. This position provides leadership to both internal employees and managed service resources, setting strategic direction across areas of responsibilities while ensuring internal stakeholder requirements are fully met. This position will provide technical leadership, subject matter expertise and direction on complex projects/initiatives for their assigned area(s) of responsibility. This position will function as a technology leader in the architecture design, planning, delivery of enterprise CCM and Payout platforms and services.
What you'll be doing
Maintains knowledge on current and emerging developments/trends for assigned area(s) of responsibility, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions.
Directs and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
Identifies and directs the implementation of process improvements that significantly reduce workloads or improve quality across the department for their assigned area(s) of responsibility.
Provides subject matter expertise to team members and internal/external stakeholders on complex assignments/projects for their assigned area(s) of responsibility.
Partners with stakeholders and business leaders to ensure that systems are designed, developed and implemented from a business point of view.
Keep current with industry best practices and actively analyzes to ensure that we are making the best decisions for the enterprise.
Strong Written and verbal communication skills
What we're looking for
Must-Haves
4 Year/Bachelor's degree (or equivalent) (Minimum Required)
7+ Years experience in Information Technology that directly aligns with the specific responsibilities for this position, including 3+ years of managerial, supervisory, and/or demonstrated leadership experience. (Required)
Knowledge of the following:
Client Communications Management platforms, xPression preferred.
Life and Annuity processing fundamentals
Managed Service Provider oversight
AWS Cloud fundamentals
#DICE
Application Deadline
Applications for this position will be accepted through November 30, 2024, subject to earlier closure due to applicant volume.
What's it like to work here?
At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
What's in it for you:
Clearly defined career tracks and job levels, along with associated behaviors for each Lincoln leadership Attribute.
Leadership development and virtual training opportunities
PTO/parental leave
Competitive 401K and employee benefits (/hrdirectdocs. lfg. com/misc/HR/Recruiting/BenefitsResourcesGuide. pdf)
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations
Effective productivity/technology tools and training
The pay range for this position is $105,301 - $190,000 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package.
About The Company
Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2023, approximately 17 million customers trust our guidance and solutions across four core businesses - annuities, life insurance, group protection and retirement plan services. As of December 31, 2023, the company had $295 billion in end-of-period account balances, net of reinsurance. Headquartered in Radnor, Pa. , Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. Learn more at LincolnFinancial. com.
Lincoln is committed to creating a diverse and inclusive (/ lfg. com/public/aboutus/companyoverview/diversityinclusion?audience_page_id=***6) environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Follow us on Facebook (/ facebook. com/lincolnfinancialgroup) , X (/mobile. twitter. com/lincolnfingroup) , LinkedIn (/ linkedin. com/company/4307?trkInfo=tas%3Alincoln+financial%2Cidx%3A3-1-3&trk=tyah) , and Instagram (/ instagram. com/lincolnfingroup/) . For the latest company news, visit our newsroom (/ lincolnfinancial. com/public/aboutus/newsroom) .
Be Aware of Fraudulent Recruiting Activities
If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal in.
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