Customer Support Specialist

At Conduent, we pride ourselves on delivering essential services and solutions on behalf of Fortune 100 companies and over 500 governments. We are committed to creating remarkable outcomes for our clients and the millions of individuals who depend on them. Join us and be part of a culture that values individuality and fosters personal growth.
If you are passionate about helping customers solve problems, this role might be the perfect fit for you!
Customer Support Specialist
We are hiring onsite in San Antonio, TX
$15.00 per hour
Great Benefits and Incentives
Paid Training!
Role Summary:
As a

Customer Support Specialist , you will serve as the first point of contact for our client's customers, helping to resolve inquiries and complaints related to their accounts. Your ability to actively listen and utilize your skills in customer service, creativity, and empathy will be crucial in delivering an outstanding experience during every interaction. In this position, you will assist customers with their account issues through various channels, including phone, email, and web inquiries, while providing exceptional service.
Key Responsibilities:
Handle inbound calls from customers regarding inquiries about their accounts (averaging 40 to 50 calls daily).
Respond to customer inquiries using the training provided and resources available.
Identify and address customer needs to ensure complete and accurate assistance.
Acknowledge and resolve customer complaints and challenging scenarios.
Process transactions through web-based applications.
Submit research requests clearly and accurately.
Maintain a thorough understanding of company and client programs, policies, and technologies.
Communicate effectively and empathetically with customers.
Adhere to confidentiality requirements and laws.
Support team members during peak workloads or absences.
What We Offer:
Full-time Employment
Hourly Rate of $15.00, starting on your first day
Flexible 40 hours/week availability; shifts may vary across our business hours
Business Operations Hours: Open 24/7, Monday through Sunday
Differentials:

Additional $1.50/hour for shifts between 6:00 PM and 6:00 AM, or $1.00/hour for weekend shifts (Saturday - Sunday) between 6:00 AM - 6:00 PM
Incentive Plan:

Earn up to $350 per month based on performance metrics (call quality, attendance, schedule adherence) after training
Paid Training Details:
Training Schedule: Monday to Friday from 11:00 AM to 8:00 PM
Opportunities for Career Advancement
Supportive Work Environment
Benefits Include:
Vacation, Sick Time, and Holiday Pay
Medical, Dental, Vision, Life Insurance, and more (eligible from day one)
401K Retirement Plan
Ideal Candidates Will Have:
Ability to communicate complex information clearly and concisely.
Strong work ethic and commitment.
Consistent attendance and ability to meet the work schedule, including during training.
Successful completion of a 3-to-6-week paid training program.
Effective written and verbal communication skills.
Strong problem-solving capabilities.
Proficiency in navigating multiple applications and research solutions.
A genuine desire to help others and provide optimal solutions.
A calm demeanor when resolving conflicts and problems.
Ability to work in a structured environment with high call volumes.
Required Qualifications:
Must be at least 18 years old.
High School Diploma or equivalent required.
Minimum of six months experience in call center, customer service, or dispatching roles.
Previous customer service experience.
Working knowledge of computers and Windows applications; ability to learn new systems quickly.
Must pass a criminal background check, credit check, and security fingerprinting.
Preferred Qualifications:
Over one year of previous call center experience.
At Conduent, we are dedicated to providing equal opportunities for all applicants, regardless of background or status. We welcome applications from all individuals, including those with disabilities. If you require assistance with the application process, please reach out directly for support.
We value the health and safety of our associates and will request your vaccination status as part of your employment process, where legally permissible.