Customer Success Manager Cybersecurity

About the job Customer Success Manager (Cybersecurity)

CUSTOMER SUCCESS MANAGER - CYBERSECURITY

Location:

Remote (must currently reside in the United States)
Visa : GC and USC only. No sponsorship available.
Type of job:

Full-time salary. No C2C.
Compensation:

Base salary + Performance Bonuses based on renewals, retention + company pays 100% of all benefits, great PTO, 401K Matching, equity potential.
ABOUT THE ROLE:

The Customer Success Manager will be joining a

highly profitable, debt-free, and fast growing

unique

Cybersecurity

organization that provides one-of-a kind solutions in the

Cyber Threat Intelligence, Cybersecurity and Anti-Fraud solutions.

In this role, you will start off as an

Individual Contributor , taking

ownership of the post-sales customer lifecycle , including customer

onboarding , managing and growing/

building lasting customer relationships , customer

renewals,

customer retention ,

customer integrations , and

customer feedback . You will be our first formal Customer Success hire, and will formalize workflow and processes around the Customer Success function. As we continue to grow, you will take part in hiring and growing the Customer Success Team. In the role you will leverage your knowledge around Cybersecurity, Data, Analytics, the Sales process, Renewal Process, Customer Retention, and communication skills (written, email, messaging, phone, presentation, customer outreach, etc).

ABOUT YOU (The required stuff):

Strong background in

Customer Success , part of an

early stage Customer Success Organization ,

or starting one from scratch
Experience working for a Cybersecurity, Cyber Threat Intelligence or Fraud Detection Cyber Company
Individual Contributor , not afraid to roll your sleeves up
Experience working with a

small agile team

(start-up environments are a plus)
Solid understanding of

CRM and Workflow Management platforms (ie. salesforce, Monday. com etc)
Dependable, Self-starter, Self-Motivated, Independent, and proactive in keeping leadership, stakeholders, and teams in the loop with progress, challenges, etc
Exceptional Customer Communication skills (email, written, presentation, phone, etc)
A passion for Cyber, threat intel, fraud prevention etc.
Great sense of humor
A Doer - nothing is beneath you and you are comfortable rolling up your sleeves and being part of the team!
You love the Customer Success Function
Preferred/ Plusses (bonus points if you have this experience):

Prior success formalizing and growing new Customer Success functions within start-up environments
Prior cybersecurity start-up experience
Experience in selling cyber threat intelligence solutions, cyber data , API/ Data,
WHAT YOU'LL BE DOING:

Develop and execute a customer onboarding and communications process
Provide integration and technical support to customers
Own and manager the customer contract renewal process and related communications
Develop tools and resources to facilitate onboarding for Enterprise Procurement Teams
Coordinate with Finance and accounting teams to ensure smooth customer invoicing and payment
Use CRM (salesforce) and other account management software (monday. com) to roadmap, track, and analyze customer communications
Collaborate with legal team to review customer contracts and/or compliance requirements
Collect and report on customer feedback, recommendations and satisfaction
Provide input to the development of various team management and self-service customer support portals.
• This position will start off as an individual contributor and over time will turn into a player/coach role and growing the Customer Success Team.

ABOUT THE COMPANY:

We are a highly successful 8+ year old cybersecurity start-up that provides a one-of -a -kind solution focused around Cyber Threat Intelligence and Fraud Prevention. We are a Debt-free highly profitable, yet very small and agile company, that is at a point where we need to grow our team, and formalize some functions. We are a private company, have grown organically, focus on always doing the right thing, valuing Ethics and Integrity.