Customer Service Representative remote must live in Austin, Texas area

Customer Service Representative (remote must live in Austin, Texas area)

Category:

Call Centre & Customer Service
Employment Type:

Contract
Reference:

BH-379903
Customer Service Representative

remote position but person must live in Austin, Texas
for a business we represent in that area This is for a 18 month contract with the leading suppliers of ion implantation equipment used in the fabrication of semiconductor chips in the world.
Work Shift:

Hours is 10:30 A.M. to 7:30 P.M . Monday - Friday.
One weekend day, working post training only.

Post 6 months' work exp only. Sat or Sun (depends on rotation).

Can work weekday OT to compensate for that.

Location:- Austin, TX
Work Type:- 100% Remote but require Candidates residing nearby

Austin as they will be called in once a quarter for Team engagements and programs.

Pay Rate: 22.50 dollars per hour

What You Need To Bring To The Table:

Customer Service Experience in troubleshooting, sales, etc.

SAP CRM Experience

Strong communication skill - written and spoken (Ability to Use

Positive Language)

Additional language skill - for multiple region support

Supply chain process knowledge

What You Will Be Doing:

"One Stop Shop" for customers for any type of Services requests.

This includes:

Total Kit Management (TKM) Service Agreement Customers

On Demand Customers or Labor dispatch.

Face of company for 24x7 call center support.

Responsible for resolving customer issue from beginning to end.

Works with internal organizations to resolve customer request,

including, but not limited to: Field engineer, Logistics, Order Fulfilment,

Marketing, Sales and internal organization.

Responsible to process and maintain customer request via emails and

phone call in SAP CRM System

Responsible to create and maintain quotations/opportunities/sales orders

service case in SAP CRM system

Responsible in managing customer escalation by working closely

with internal stakeholders

Required to use existing procedures to problem solve customer escalation

and follow up

Required to maintain excellent communication and positive manner

in interaction with customers and internal stakeholders

Required to adhere to business, operation procedures and financial policy



Knowledge of product or service

What's In It for You?

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you.

Medical, Dental & Vision Benefits

401K Retirement Saving Plan

Life & Disability Insurance

Direct Deposit & weekly e-payroll

Employee Discount Programs

Referral Bonus Programs

What are you waiting for? !

Estimated Min Rate : $17.50
Estimated Max Rate : $22.50

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.