Work from Home Call Center Representative

KPH Healthcare Services
US - Connecticut - Prospect
October 28, 2024
Customer Services

Overview:

Scope of Responsibilities: Acquires skillset and knowledge of PBM and mail order resources, within their respective platforms, to effectively answer and document member related inquiries, complete eligibility updates and service member and client request in an accurate and efficient manner.

Job Summary: Entry level position. Works under direct supervision following standard procedures and best practices to accomplish assigned tasks, undergoing job training, assisting staff members to complete daily duties and works toward answering incoming and making outbound calls independently. Provide support as needed to peers, leaders and other ProAct administrative resources.

Responsibilities:

Job Duties:

Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members.
Understand, master and gain efficiency in systems leveraged by the Help Desk.
Provide Help Desk resolution of customer service issues to insure complete client satisfaction.
Provide Help Desk resolution of Pharmacy Network problems to insure complete client satisfaction.
Assist with and adopt readiness for the startup of new clients including new group enrollments, changes, and deletions.
Assist with on-site client orientation, health fairs and business conferences as needed.
Assist with on-site resolution of customer service issues to clients as needed.
Performs office duties as needed (includes copying, collating, mailings, filing, credit cards)
Responsible for completing all mandatory and regulatory training programs
Perform other duties as assigned

Qualifications:

Attendance Requirements:

Must be available, and on time for scheduled work shifts.

Educational Requirements:

Preferred: High School Diploma or GED, or equivalent experience

Experience:

Preferred: 0-2 years experience as Rx Technician or Customer Service Representative in a health care related service.

Special Conditions of Employment:

Drug test
Initial and continuous exclusion and sanction/disciplinary monitoring
Any and all additional eligibility requirements based on the specific positio

Required Training:

HIPAA Privacy Course
HIPAA Security Course

Job Skill Requirements:

Exceptional phone and listening skills.
Exceptional written and verbal communication skills
Preferred PC skills including Microsoft Office

Compensation

$15.00-15.58 per hour.

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements.

Read the full job description and apply online on the recuiter's web-site

Related Job Postings

Houseparents - Relocation to Hershey, PA Required

Milton Hershey School

US - CT - CT - West Hartford
October 31, 2024

Description: • Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and more-and all costs are covered. Thanks to the generosity of Milton...

Find Jobs Hiring Now Near You!

Get Jobilize Job Search Mobile App Now