'We enable greatness in people and organizations everywhere. '
FranklinCovey (NYSE: FC) is the workplace of choice for Achievers with Heart . We are one of the largest and most trusted leadership companies in the world, with directly owned and licensee partner offices in over 160 countries and territories. With more than 2,000 global associates, FranklinCovey transforms organizations by partnering with clients to build leaders, teams, and cultures that get breakthrough results through collective action. Our services and products are primarily delivered through our subscription offerings, which are comprised of the FranklinCovey All Access Pass , which is primarily sold through our Enterprise Division, and the Leaderin Me membership, which is designed specifically for our Education Division. Enterprise clients include Fortune 100 , Fortune 500 , thousands of small and mid-sized businesses, and numerous government entities. FranklinCovey Education has shared our programs, books, and content with thousands of public and private primary, secondary, and post-secondary schools and institutions.
To learn more, visit franklincovey. com .
Title: Webstore Manager
Division & Department: Education Operations
Status: Full-Time Exempt
Reports to: Director, Operations
Location: Remote - Anywhere in the contiguous US
Job Summary
The Webstore Manager will oversee the operational, marketing, and technical aspects of our Leader in Me product webstore, powered by Shopify, to drive revenue growth and profitability. This role requires a proactive leader who can collaborate with various teams to ensure a seamless online shopping experience while effectively managing product listings, customer interactions, and supply chain management including order fulfillment processes.
Essential Job Functions
Product Development
Identify top selling and profitable products through dynamic reporting.
Partner with central product development team to retire products and source new products.
Webstore Administration
Maintain and monitor product listings, including product descriptions, images, prices, and inventory levels.
Maintain and monitor different customer types and related profiles including specific pricing conditions.
Maintain product categories, tags, and search functionalities to improve customer experience with website navigation
Ensure the webstore operates smoothly by addressing any defects or issues through collaboration with relevant teams including internal IT and external technical support.
Webstore Order Monitoring
Monitor the receipt, fulfillment, and shipment of webstore orders. Handle any webstore order modifications or cancellations.
Monitor low stock levels for webstore orders and collaborate with the operations team to ensure efficient supply management.
Monitor the configuration of shipping methods, shipping rates, and delivery of webstore orders accordingly.
Customer Service
Respond to customer-related inquiries regarding product information, orders, returns, and refunds.
Process returns, exchanges, and refunds based on the webstore's policies.
Marketing
Monitor marketing campaigns, such as discounts, promotions, and loyalty programs.
Partner with central marketing team for branding messaging, advertising, and content/collateral creation
App Integration and Plugins
Collaborate with external technical partners and internal functional and technical SMEs to ensure seamless and efficient integration between Shopify and enterprise systems such as ERP, Tax, CRM, Pricing, Marketing, and Business Intelligence.
Ensure integrations are up to date, addressing exceptions as necessary.
Basic Qualifications
3+ years of experience in e-commerce.
Bachelor's degree
Preferred Skills & Experience
Experience in Pre-K-12 Education
Entrepreneurial-spirit
Shopify or Magento webstore experience
Understanding of supply chain logistics.
Familiarity with order management processes.
Proficiency in product setup, promotional code creation, and promotional banner design.
Experience managing returns, refunds, and cancellations.
Ability to analyze reporting data for decision-making.
Strong collaborative skills to work effectively with technical partners and various teams.
Compensation
California - Anticipated compensation for this position is $75-80k. Actual offer may be outside of this prediction and will be determined by education, experience, knowledge, skills, and abilities, as well as geographic location, internal equity and alignment with market data
Colorado - /franklincovey365. sharepoint. com/:b:/s/NewHireDocsPublic/EdGFyE8e9H9PnpmdwKzMjqEBSOloxWbADBR59T9RUuDtTw?e=kaNW64
Hawaii - Not hiring in this location
Illinois - /franklincovey365. sharepoint. com/:b:/s/NewHireDocsPublic/EdGFyE8e9H9PnpmdwKzMjqEBSOloxWbADBR59T9RUuDtTw?e=bY4BRy
New Jersey - /franklincovey365. sharepoint. com/:b:/s/NewHireDocsPublic/EdGFyE8e9H9PnpmdwKzMjqEBSOloxWbADBR59T9RUuDtTw?e=4XExbV
New York - /franklincovey365. sharepoint. com/:b:/s/NewHireDocsPublic/EdGFyE8e9H9PnpmdwKzMjqEBSOloxWbADBR59T9RUuDtTw?e=4rQSyT
Maryland - /franklincovey365. sharepoint. com/:b:/s/NewHireDocsPublic/EdGFyE8e9H9PnpmdwKzMjqEBSOloxWbADBR59T9RUuDtTw?e=p2A1fW
Minnesota - /franklincovey365. sharepoint. com/:b:/s/NewHireDocsPublic/EdGFyE8e9H9PnpmdwKzMjqEBSOloxWbADBR59T9RUuDtTw?e=nNXf7w
Vermont - /franklincovey365. sharepoint. com/:b:/s/NewHireDocsPublic/EdGFyE8e9H9PnpmdwKzMjqEBSOloxWbADBR59T9RUuDtTw?e=BPiS6p
Washington - /franklincovey365. sharepoint. com/:b:/s/NewHireDocsPublic/EdGFyE8e9H9PnpmdwKzMjqEBSOloxWbADBR59T9RUuDtTw?e=vP7An7
Washington DC - /franklincovey365. sharepoint. com/:b:/s/NewHireDocsPublic/EdGFyE8e9H9PnpmdwKzMjqEBSOloxWbADBR59T9RUuDtTw?e=aTjdai
Benefits include medical, dental, and vision insurance, HSA, employee stock purchasing program, 401(k), paid time off, holiday pay, and more. Please visit /franklincoveybenefits. com/ for details.
#LI-Remote
#LI-AT1
Unless otherwise noted, applications will be accepted for a minimum of three (3) days from the initial published date on the FranklinCovey job board, but the posting may close at any time after the specified duration.
Employer Information
Please visit franklincoveybenefits. com for a complete US benefits overview. Benefits may include medical, dental, or vision insurance, HSA, PTO, 401(k), h.
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