Credit and Collections Manager

The salary range for this position is $110,000.00 -$120,000.00 depending on experience, with a 15% bonus opportunity under the Karcher Incentive Plan.
The deadline to submit applications is initially set for

Monday January 27th, 2025.

However, the application period is subject to potential extensions or closure at any time without prior notice, especially once a sufficient pool of qualified applicants has been obtained.
This is how you WOW:
Maintain effective credit and collections practices to minimize past-due payments and bad debt while preserving laser focus on adherence to all legal and compliance requirements
Develop and implement procedures to ensure efficient work flow in the processing and handling of delinquent accounts
Establish, measure and report on key performance metrics (department level and individual level KPIs) to assess departmental effectiveness and identify areas of weakness/opportunity
When necessary, recruit, hire and train new team members and manage staffing to ensure headcount levels are adequate to achieve outlined KPIs
Collaborate with Director to develop and manage recovery strategies
Identify and recommend enhancements to all credit and collection specific platforms, systems and tools to support operational effectiveness, improve customer experience, and to remain at the forefront of technology in the collections space
Liase with IT, Operations, Customer Care, Tax and other departments for to identify system problems or process gaps
Drive accountability of deliverables from team members and vendors
Manage and coach a team of approximately 10 credit and collections analysts
Drive key performance indicators using dashboards recommended and approved. Establish strategies for continuous improvement of metrics and clarity of reporting
Serve as the ultimate point of escalation for all past due problem accounts, credit hold decisions, and customer disputes
Develop and manage effective collection strategies, aiming to decrease DSO and increase working capital (continuous improvement)
Prepare monthly accounts and customer aging reports for distribution to various departments
Respond to inquiries from customers, and research/resolve outstanding credit issues
Develop new credit policies and procedures aiming to mitigate risk and/or increase efficiency
Review A/R ledger and hold daily or weekly touchpoints to discuss problem accounts with team
Write credit correspondence, working with legal department as required
Review and approve all lien waiver requests from customers
Perform analytical review and reporting within Accounts receivable
Support ERP and technology upgrade projects related to credit, collections, and A/R as required
It would be WOW if you would bring this in:

Bachelor's degree in a related field from an accredited college or university or equivalent combination of education and experience.
12+ years is required with 8+ years of management experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Our Krcher WOW-package:

Medical, Dental, and Vision plan
Paid Holidays (11 per year)
Flexible PTO for exempt employees; generous PTO for non-exempt employees
HSA, FSA and 401K matching plans
Paid sick time, as well as short and long term disability insurance

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. These may be added, removed, changed or reassigned as needed to accommodate business requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are an Equal Opportunity / Affirmative Action employer - M/F/Disabled/Veteran
So: Wanna WOW with us?
Simply upload your resumeonline and leave your contact information. We look forward to getting to know you!
Together towards a clean world.
Fabiana Valbuena | Talent Acquisition Manager