Co-Op Technical Support Specialist - I.T

Position:
Co-Op Technical Support Specialist - I.T.

Location:

Cincinnati, OH

Job Id:
3704-011425SN
• of Openings:
1

Now Interviewing!

Are you studying I.T., are service oriented, and looking for a good co-op opportunity?

We'd like to talk with you! Our team is currently looking for a Co-Op I.T. Support Specialist to keep up our level of service to our internal staff. This is a great opportunity for a Co-Op to learn and grow with a company that offers a competitive salary and comprehensive benefits.

Co-Op Technical Support Specialist provides technical support to company employees through phone or email requests. Works with upper-level support team to ensure problems are seen to resolution. Focus on providing great customer service while handling technical issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

Manage phone and email support by documenting problems in ticketing system.
• Use remote management software to assist end-users with technical issues.
• Image laptops/desktops with Enterprise Imaging Software.
• Work with peers and upper-level support to resolve technical issues and improve departmental performance.
• Installs hardware (Printers, Laptops, Desktops, Phones) for end-users.
• Documents technical support issues in ticketing system and builds solution knowledge-base to improve end-user support experience.
• Cross-trains with peers and upper-level support to improve individual skill set and efficiency within the department.
• Coordinates activities with peers, other information systems groups, and operations groups as needed.
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in- person communication.
• Supports several common software packages (Microsoft, Cisco, Citrix) along with Clarke- Specific Applications.
• Works with external vendors to provide support to end-users.
• Must be able to work independently

EDUCATION and/or EXPERIENCE
Working on I. T. degree from college or technical school with related experience

CERTIFICATES, LICENSES, REGISTRATIONS
PC Level Certs a plus for Technical Support Specialist.

Clarke offers web-based training opportunities, Career Advancement and a complete benefits package including Health Insurance, Healthcare Savings Account Option, Paid Holidays & Vacation, and a great 401K plan. Benefits start the first day of the month following start date! We promote a clean & safe environment in a friendly atmosphere.

EEO-M/F/Veteran/Disabled and other protected categories
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