Patient Care Coordinator

Optum
US - Colorado - Lone Tree
January 6, 2025

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Patient Care Coordinator greets and registers patients in a prompt, pleasant and helpful manner, as well as instructs, directs, and schedules patients and visitors. The receptionist receives cash payments from patients, issues receipts and posts cash payment data.

Schedule: Monday - Friday, within the hours of 7:00AM - 5:30PM. Supervisor will determine the schedule. 8-hour shifts, 40-hours per week.

Location: 9695 South Yosemite, Lone Tree, CO

Primary Responsibilities:

Greets patients as they arrive and manages wait time
Complete check-in and check-out tasks to include insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents
Collects co-payments, co-insurance, and deductibles and issues receipts
Manages cashier box and daily deposits according to company policies
Processes walk-in patients and visitors
Answers phones and schedules appointments
Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed
Manages medical records (maintains, files/scans, prepares for schedule)
Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc.
Establish and maintain effective working relationships with patients, employees, and the public
Performs all other related duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc. )
More information can be downloaded at: /uhg. hr/uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED (or higher)
1+ years of customer service experience with strong communication both in person and via phone
Intermediate level of proficiency in Microsoft Office applications
Ability to travel 10% of the time for coverage at other clinics if needed

Preferred Qualifications:

1+ years of experience with electronic health records
1+ years of related healthcare experience, including scheduling
1+ years of experience handling and triaging telephone calls and a multi-system phone line
Knowledge of medical terminology
Ability to handle cash and to count money at high volumes including mathematical computations

Soft Skills:

Ability to work independently and as a team, and maintain good judgment and accountability
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Colorado Residents Only: The hourly range for Colorado residents is $16. 54 to $32. 55 p.

Read the full job description and apply online on the recuiter's web-site

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