Purpose of Position- Provides support to the Intake department. Supports the administrative needs including implementing, maintaining, performing, improving, reporting. Independently completes various deliverables for Intake Navigator and Leadership in the department. Maintains a high level of knowledge of business administrative processes and functions and supports a team culture of high customer service. Assists with special projects, documentation, record keeping, and compliance.
Essential Duties/Responsibilities
• Maintains solid understanding of the business support needs for Intake
• Completes the administrative tasks for Intake application (entering applications in NX, creating client records in CCM).
• Tracks Intake clients with pending Medicaid and follows up
• Moves client records to 'Client Folder' in SharePoint for completed enrollments
• Assists Supervisor and Navigator with DD waitlist contact deliverables
• Processes 803's generated by Intake CMs
• Enters completed IDD Delay and IDD Determinations into NX & CCM and opens clients in the programs they are referred to
• PMIPs - Sends requests and follows up with PCPs
• Mails Letters (Determination Letters, 5-Year redetermination, 18-Year FSSP age outs, DD waitlist contact mailings, etc.)
• Provides back up administrative support for the Navigator as needed
• Supports FSSP with demographic updates in NX such as adding collaterals
• Ensures data tracking is complete, accurate, and within regulatory compliance
• Makes sure all tasks/processes are documented using established format (training guides)
• Designs and maintains spreadsheets, queries, or reports as required for key performance indicators
• Supports with program audits
• May be responsible for completion of state required contract deliverables, as directed by Program Manager. May be required to submit billable time to state for activities.
• Ensures understanding of relevant policies, practices, and processes
• Fulfills document management activities and supports data integrity efforts in all data systems.
• Various projects or clerical duties, as needed.
Job Qualifications
Knowledge, Skill, and Ability:
• Effective written and verbal communication skills with individuals and groups at all professional levels. • Demonstrated organizational and time management skills. • Ability to work independently and prioritize tasks/goals for self. • Ability to work effectively with various technology including word processing software, internet based databases, etc. • Intermediate to advanced knowledge of Excel. • Demonstrated attention to detail. • Effective and creative negotiator and problem solver. • Ability to develop a general, working knowledge of the program in order to evaluate quality.
Training/Education:
• High School diploma required.
Experience:
• Experience in field of intellectual/developmental disabilities or delays preferred. • Two years' experience with Microsoft Office required.
Working
Environment/Physical Activities • Effective with shifting roles, responsibilities, and expectations in a changing environment. • Ability to work effectively under the pressure of deadlines. • Ability to work autonomously while remote.
Note:
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. This is an hourly, non-exempt position and it is expected that all duties can be completed in a 40-hour work week. Overtime may not be worked without prior authorization and justification of work demands outside of published agency workflow-related time to task norms.
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