Product Manager IV

Benefits Overview:

A career at CoBank can offer you the opportunity to make a personal impact on the people and communities where we do business. When you choose a career with CoBank, you make a difference by standing for something that matters. In order to be the best, we hire the best!

Remarkable Benefits Offered by CoBank

Careers with a purpose. Stand for something!

Time-Off Packages, 20 days of vacation, 10 paid sick days and 11 paid holidays

Competitive Compensation & Incentive

Hybrid work model: flexible arrangements for most positions

Benefits Packages, including Medical, Dental and Vision coverage, Disability, AD&D, and Life Insurance

Robust associate training and development with CoBank University

Tuition reimbursement for higher education up to 10K

Outstanding 401k: up to 6% matching and additional 3% non-elective contribution

Community Impact: United Way Angel Day, Volunteer Day and Associate Directed Contribution

Associate Resource Groups: creating a culture of diversity and inclusion

Recognize a fellow associate through our GEM awards



This role supports CoBank's Head of Product Management to lead and drive CoBank's product strategy and development efforts. The Product Manager IV will play a role in defining the product portfolio roadmap and lead their own team of Product Managers in ensuring relevant capabilities are aligned with the company's overall goals and are meeting the needs of its users. This will be accomplished by providing leadership oversight for the governance and management of assigned product capability, including the strategic evolution to proactively maintain the bank's competitiveness in the marketplace. Provide leadership accountability for driving the adherence to the SAFe Agile framework and practices. Collaborate with leadership and the Lean Portfolio Management (LPM) team to develop a roadmap for the relevant capabilities to achieve and support the bank's strategic priorities. Responsible for coordinating and leading related initiatives as required. Collaborates within the SAFe Agile framework to evaluate and build organizational trust in CoBank's data and systems, leveraging tools to enable future innovation and strategies. The Product Manager IV is accountable for the delivery, optimization, product performance monitoring and strategic direction of enterprise-wide products. Oversees and delivers process standardization, documentation, optimization, automation, training, knowledge sharing, and scalability in alignment with the bank's strategies to: meet customers' needs; facilitate frictionless interactions; help support and grow customer relationships; improve the customer experience and self-service capabilities; enhance productivity; and quickly identify and respond to future opportunities.

Essential Functions:

1. Directs the activities with Executive Leadership and the Lean Portfolio Management (LPM) team to define, implement, grow and drive the bank's strategy that aligns with the organization's objectives and associate needs. Including, leading the identifying and establishing the desired future state experiences and capability roadmaps and guiding execution.

2. Accountable for the alignment and delivery of the bank's Digital First movement, leveraging the strategic capabilities to demonstrate execution against the Digital First Blueprint and key strategic priorities. Manages planning and delivery of key themes, translating objectives through distribution of best-in-class experiences and tech capabilities.

3. Manages a team of Product Managers and associates with ownership of all talent management aspects; ensures company policies, procedures and productivity standards are met.

4. Drives product objectives with business outcomes and success metrics, design thinking, customer feedback, product performance monitoring and competitive analysis. Leads collaboration across CoBank to evaluate, educate and promote the expectations, success criteria and key performance indicators (KPIs).

5. Drives strategic roadmap and ensures alignment with Head of Product and overall product vision for product roadmap that outlines the product development lifecycle, milestones, timelines and is inclusive of E2E processes, data informed by current product performance metrics, supporting technology and controls required to ensure dependability, scalability and defensibility.

6. Ensures that the digital product is user-friendly, easy to navigate, and meets customer needs. Collaborates with Executive Leadership to communicate desired future state across CoBank departments, functional and sub-process groups.

7. Defines, tracks and manages the expectations and success criteria, through analyzing product performance using leading indicator metrics such as customer experience/user engagement, conversion rates, data structure, quality and usage; organizational capabilities and skills; technology enablement; revenue to identify optimization opportunities. Supplies metrics to LPM as feedback to influence the Portfolio roadmap.

8. In partnership with the LPM, manage the product development budget to ensure that resources are allocated effectively and efficiently. Collaborate with technology, operations, product teams, security and business partners to coordinate and manage activities maximizing impact and overall return on investment.

9. Oversight of evaluation, prioritization and authorization of any requested changes and/or enhancements to the product and its associated processes defined through Epics. Works within SAFe Agile to decompose Epics prioritized through the LPM process, into Features to be planned by Agile Release Trains. Identifies, defines, initiates, and implements organizational transitions and process improvement opportunities to realize the full capability and strategic objectives. Responsible for prioritizing the Features being considered for Planning Interval (PI) Planning on cadence.

10. Drives the optimization of supporting sub-processes to maximize E2E process success of the capability. Modifies sub-process KPIs and operational activities as necessary.

11. Manages the Product roadmap, dashboards and reports, providing critical management tools for effective oversight. Leveraging Product roadmaps to consistently communicate out to Executive Stakeholders the product's strategies, expectations, and achievements.

12. Responsible for understanding the market and farm credit's niche customer landscape in order to maintain competitiveness.

13. Ensures product compliance with bank policies and regulatory standards. Maintains expertise regarding competition, best practices and benchmarks.

Education:

Bachelor's Degree required

Master's Degree preferred

Work Experience:

10 years of relevant experience in financial institutions required

8 years of product management, strategy or consulting experience required

6 years of experience in the financial services industry required

6 years of people management experience required

SAFe POPM; Expert knowledge of SAFe Agile methodology.

Expert experience in enterprise-wide design, development, and imple.