Business Systems Analyst BI Business Quality Assurance

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Project Management, Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$75,500. 00 - $124,700. 00

Target Openings

2

What Is the Opportunity?

This role is to support PPM (Product and Platform Modernization) from a BQA standpoint which will assist in E2E (end to end) testing as well as coordinating UAT testing.

• Under general supervision, the Business Systems Analyst (BI Business Quality Assurance) is responsible for working with stakeholders to elicit, analyze, specify and validate business and solution requirements to meet business needs.

• Must be able to work with a diverse stakeholder group, identify areas of contention and create a shared understanding between the customer community and the solution delivery team while maintaining alignment with Business and IT Strategies.

• Able to successfully transition to unfamiliar business and systems domains with minimal guidance.

• This role typically does not lead others. May act as a team lead on small to medium sized initiatives.

• May provide limited coaching to less experienced analysts.

As of the date of this posting, Travelers anticipates that this posting will remain open until January 31, 2025.

What Will You Do?

• Responsible for the success of the Requirements Definition Process for assigned work with general supervision;.

• Elicit, analyze, specify and communicate business, system and implementation requirements.

• Ensure the requirements are unambiguous and understandable by both business users and solution delivery teams.

• Work with stakeholders to prioritize requirements effectively based on business value, risks and constraints.

• Effectively communicate requirements conflicts to project leads, assist with conflict resolution.

• Ensure that requirements are understood and approved by all stakeholders.

• Manage requirement traceability and changes throughout the project lifecycle.

• Ensure the test strategy and test plans adequately cover the requirements. Assist in defect resolution.

• Measures and tracks quality of business analysis work.

• Participate in determining how requirements will be approached and managed for a particular project following enterprise and division best practices.

• Work with project leads to develop requirements work plans, identify task dependencies, develop estimates and determine resource skill requirements; support risk management and change management activities.

• Identify, refine, and accurately articulate the business objectives and value proposition of assigned initiatives. Bring alternative perspectives and influence consensus among stakeholders.

• Effectively verifies and validates requirements; ensures that all requirements support the delivery of business value, fulfills goals and objectives, and meets a stakeholder need.

• Continuously strive to improve understanding of requirements techniques, processes and deliverables required to support successful project delivery. Embrace feedback and opportunities for process improvement.

• Simultaneously support multiple initiatives as assigned.

• Perform other responsibilities as assigned.

What Will Our Ideal Candidate Have?

• Three years of experience in Business Systems or equivalent preferred.

• Bachelors degree in Business, MIS, or other related field preferred.

• Property & Casualty Insurance Product or Systems knowledge experience a plus.

• Testing experience, including End to End Testing or UAT testing experience a plus

• Guidewire knowledge will be a plus

• Analytical Thinking (Intermediate): Identifies current or future problems or opportunities, analyzes, synthesize and compares information to understand issues, identifies cause/effect relationships and explores alternative solutions to support sound decision making.

• Facilitation (Intermediate): Uses and adjusts style and technique to assist group process and understanding.

• Communication (Intermediate): Demonstrates effective verbal, written, and listening communication skills.

• Teamwork (Intermediate): Works together in situations when actions are interdependent and a team is mutually responsible to produce a result.

• Relationship Management (Intermediate): Seeks out, builds, fosters and maintains productive relationships, networks or alliances to meet goals and achieve results.

• Business Perspective (Intermediate): Uses knowledge of internal and external factors impacting the property casualty industry to make decisions.

• Technology (Basic): Uses, leverages and maintains proficiency with corporate and job specific technology as it evolves (e. g. , hardware, software, business unit applications and systems tools).

• Conflict Management (Basic): Brings conflicts into the open and resolves them collaboratively.

• Change Management / Resilience (Intermediate): Remains energized and focused in the face of ambiguity, change or strenuous demands.

• Risk Taking (Basic): Identifies, assesses, manages and takes intelligent risks to attain objectives

What is a Must Have?

• One year of experience in Business Systems or equivalent required

• High school diploma or equivalent required.

What Is in It for You?

• Health Insurance : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.

• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the P.