In order to be considered for this role, after clicking "" above and being redirected, you must fully complete the application process on the follow-up screen.
Job Title: Guest Experience Intern
Department: Guest Experience
Business Unit: Kroenke Sports and Entertainment
Location: Denver, CO
Reports To: Senior Manager, Guest Experience
Employment Type: Part-time - Hourly - Non-Exempt
Supervisor Position: No
Kroenke Sports & Entertainment (KSE) is an American Sports and Entertainment holding company based in Denver, Colorado. KSE is committed to providing world class sports and entertainment for both live and broadcast audiences. We are the employer of choice as the owner and operator of Ball Arena, DICK'S Sporting Goods Park, the Paramount Theatre, Denver Nuggets (NBA), the Colorado Avalanche (NHL), Colorado Mammoth (NLL), Colorado Rapids (MLS), KIMN, KXKL, KKSE (FM/AM), Altitude Sports & Entertainment, Major League Fishing/Fishing League Worldwide (MLFLW), Winnercomm, Outdoor Sportsman Group and SkyCam.
Nature of Work:
The Guest Experience Internship provides an opportunity to learn about the planning, execution and implementation of guest services at Ball Arena and DICK'S Sporting Goods Park. Interns will participate in the day-to-day operations of the Guest Relations & Guest Experience departments, assist with various departmental game and event night responsibilities and initiatives and learn how to effectively manage and train department staff. This position will also assist the Guest Experience department with planning and implementing training for all part time event staff, as well as the management and execution of the Memorable Moments team member appreciation program. The ideal intern should have strong communication, organization and time management skills, possess a desire to learn about conflict resolution and event management and be available some nights and weekends.
Examples of work performed:
Assist with office duties to include checking voicemails, compiling and coordination special occasion celebrations during events, compiling guest survey data, and responding to guest emails/phone calls/text inquiries
Assist with Guest Experience training for all Ball Arena and DICK'S Sporting Goods Park part time staff, including vendor partners
Plan and coordinate all aspects of Guest Experience employee appreciation events
Assist with team member appreciation programs, including cross-department communication, organization, and distribution of program materials
Shadow Manager on Duty during events including Guest Experience and other Venue Operations departments
Data entry for staff related procedures (monthly scheduling, employee notes, supervisor feedback forms, etc.)
Conduct research and create presentations for proposed program initiatives, staying up to date on league(s)/venue best practices for enhancing the guest experience
Attend weekly department and company meetings as assigned
Work toward managing an event as the Guest Experience Manger on Duty including preparation of pre-event materials, assigning staff positions, taking calls and being point of contact during event and preparing post event budget
Facilitate and conduct the New Hire Onboarding Tours at Ball Arena
Assist with covering in bound phone calls to Guest Relations and main Ball Arena reception phone line when needed
Participate in required KSE Intern Program events and trainings
Provide feedback/suggestions in department related tasks/meetings
Bring forward ideas on improving the guest experience at our venues and on projects you would like to work on
Assist with other various Venue Operations tasks/assignments/projects from other members of department as needed and schedule allows
Other duties as assigned
This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business needs. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.
Working Conditions & Physical Demands: Typical Office Conditions
Ability to stand and move for long periods of time during events both indoors and outdoors in varied weather conditions
Comfortability working with large crowds
Occasional need to lift boxes/materials up to 30 pounds
Ability to work non-traditional hours including nights, weekends and holidays
Qualifications: Minimum High school diploma or GED
Applicants must meet minimum qualifications at the time of hire
Preferred 1+ years of work experience
1+ years of college/university education
1+ years of customer service experience and/or event planning experience preferred
Competencies/Knowledge, Skills & Abilities: Ability to maintain positive attitude and demonstrate professionalism
Ability to maintain a high level of confidentiality
Ability to complete work accurately and in a timely, efficient, and organized manner
High attention to detail
Ability to work independently & in a group setting and demonstrate good judgment skills
Ability to communicate effectively orally and in writing with senior management and a diverse staff
Possesses excellent interpersonal skills and professionalism
Ability to multi-task, prioritize and adapt to changing environments
Proficient in a variety of presentation systems/techniques
Working knowledge of Microsoft Office including Word, Excel, Outlook and Publisher
Ability to work in a fast-paced environment with multiple departments and multiple companies
Ability to provide workers' compensation and general liability insurance from the university sponsoring internship experience
Ability to work independently
Strong professional presence
Willingness to learn and contribute to team goals
Available to work some nights and weekends
Ability to acquire or produce and maintain a valid Colorado driver's license and meet company vehicle driving standards, preferred
Compensation: $18.29/hour
29 hours per week maximum
Benefits Include: 401K/Employer Match
Equal Employment Opportunity
Kroenke Sports & Entertainment (KSE) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Mantey Heights Rehabilitation and Care Center
US - CO - CO - Fruita
October 9, 2024
Mantey Heights Rehabilitation and Care Center family is looking to hire outstanding CNA's (Certified Nurse's Aides) who enjoy providing compassionate senior care. We have immediate full-time shifts and PRN available for those interested in this career! Apprenticeships are also an option if you're a...
US - CO - CO - Morrison
November 4, 2024
Owner Operators & Small Fleet Owners • Limited Positions Available • SOAR TRANSPORTATION GROUP NEW RATE INCREASE • \$1.40/ Per Loaded Mile, Major Fuel Discounts Passed To You. • Average Annnual Earnings of \$225,000 2022 - 2025 Freightliners • • NEW LEASE PROGRAM - Payments start at \$300/Week plus...
US - CO - CO - Fruita
October 18, 2024
Are you a compassionate Nurse with a passion for respiratory care and a desire to make a difference in the lives of seniors? Join our team at La Villa Grande Care Center. Stellar Senior Living is built on the premise that the most effective way to provide compassionate care is to: • Deliver...
US - CO - CO - Center
November 4, 2024
Hot burgers, cold shakes, and little moments of magic right in the neighborhood. At • SONIC, we do things a little differently. We find the fun, the moment of chill in the every- • day. Working at SONIC, you'll spark moments of delightful possibility. Feelin' these • good vibes? Let's...
US - CO - CO - Littleton
November 4, 2024
Owner Operators & Small Fleet Owners • Limited Positions Available • SOAR TRANSPORTATION GROUP NEW RATE INCREASE • \$1.40/ Per Loaded Mile, Major Fuel Discounts Passed To You. • Average Annnual Earnings of \$225,000 2022 - 2025 Freightliners • • NEW LEASE PROGRAM - Payments start at \$300/Week plus...
US - CO - CO - Del Norte
November 4, 2024
Hot burgers, cold shakes, and little moments of magic right in the neighborhood. At • SONIC, we do things a little differently. We find the fun, the moment of chill in the every- • day. Working at SONIC, you'll spark moments of delightful possibility. Feelin' these • good vibes? Let's...
US - CO - CO - Pinecliffe
November 4, 2024
Owner Operators & Small Fleet Owners • Limited Positions Available • SOAR TRANSPORTATION GROUP NEW RATE INCREASE • \$1.40/ Per Loaded Mile, Major Fuel Discounts Passed To You. • Average Annnual Earnings of \$225,000 2022 - 2025 Freightliners • • NEW LEASE PROGRAM - Payments start at \$300/Week plus...
Mantey Heights Rehabilitation and Care Center
US - CO - CO - Palisade
October 9, 2024
Mantey Heights Rehabilitation and Care Center family is looking to hire outstanding CNA's (Certified Nurse's Aides) who enjoy providing compassionate senior care. We have immediate full-time shifts and PRN available for those interested in this career! Apprenticeships are also an option if you're a...
US - CO - CO - Breckenridge
November 4, 2024
EOE. We participate in E-Verify / Participamos en E-Verify • Our first Smashburger restaurant opened in 2007 with one single notion in mind; to serve a • better burger! Better burgers takes better service, support and teamwork. That's why we • treat our team members fairly in a...
US - CO - CO - Idaho Springs
November 4, 2024
Owner Operators & Small Fleet Owners • Limited Positions Available • SOAR TRANSPORTATION GROUP NEW RATE INCREASE • \$1.40/ Per Loaded Mile, Major Fuel Discounts Passed To You. • Average Annnual Earnings of \$225,000 2022 - 2025 Freightliners • • NEW LEASE PROGRAM - Payments start at \$300/Week plus...
US - CO - CO - Denver
November 4, 2024
Owner Operators & Small Fleet Owners • Limited Positions Available • SOAR TRANSPORTATION GROUP NEW RATE INCREASE • \$1.40/ Per Loaded Mile, Major Fuel Discounts Passed To You. • Average Annnual Earnings of \$225,000 2022 - 2025 Freightliners • • NEW LEASE PROGRAM - Payments start at \$300/Week plus...
US - CO - CO - Fruita
October 18, 2024
Licensed Practical Nurse - LPN - Senior Living Community • PRN (AS NEEDED) POSITIONS ONLY AT THIS TIME • Are you a nurturing soul with a passion for making a positive impact on the lives of our cherished senior residents? If so, we want YOU to be a part of our warm and welcoming family at La Villa...
US - CO - CO - Milliken
November 4, 2024
Owner Operators & Small Fleet Owners • Limited Positions Available • SOAR TRANSPORTATION GROUP NEW RATE INCREASE • \$1.40/ Per Loaded Mile, Major Fuel Discounts Passed To You. • Average Annnual Earnings of \$225,000 2022 - 2025 Freightliners • • NEW LEASE PROGRAM - Payments start at \$300/Week plus...
US - CO - CO - Monte Vista
November 4, 2024
Hot burgers, cold shakes, and little moments of magic right in the neighborhood. At • SONIC, we do things a little differently. We find the fun, the moment of chill in the every- • day. Working at SONIC, you'll spark moments of delightful possibility. Feelin' these • good vibes? Let's...
US - CO - CO - Fort Lupton
November 4, 2024
Owner Operators & Small Fleet Owners • Limited Positions Available • SOAR TRANSPORTATION GROUP NEW RATE INCREASE • \$1.40/ Per Loaded Mile, Major Fuel Discounts Passed To You. • Average Annnual Earnings of \$225,000 2022 - 2025 Freightliners • • NEW LEASE PROGRAM - Payments start at \$300/Week plus...
US - CO - CO - Usaf Academy
October 28, 2024
Registered Nurse - RN - Senior Living Community • 2-10pm • Are you a nurturing soul with a passion for making a positive impact on the lives of our cherished senior residents? If so, we want YOU to be a part of our warm and welcoming family at Bear Creek Senior Living • Why Us? • At Bear Creek...
US - CO - CO - Firestone
November 4, 2024
Owner Operators & Small Fleet Owners • Limited Positions Available • SOAR TRANSPORTATION GROUP NEW RATE INCREASE • \$1.40/ Per Loaded Mile, Major Fuel Discounts Passed To You. • Average Annnual Earnings of \$225,000 2022 - 2025 Freightliners • • NEW LEASE PROGRAM - Payments start at \$300/Week plus...
US - CO - CO - Frisco
November 4, 2024
EOE. We participate in E-Verify / Participamos en E-Verify • Our first Smashburger restaurant opened in 2007 with one single notion in mind; to serve a • better burger! Better burgers takes better service, support and teamwork. That's why we • treat our team members fairly in a...
US - CO - CO - Kittredge
November 4, 2024
Owner Operators & Small Fleet Owners • Limited Positions Available • SOAR TRANSPORTATION GROUP NEW RATE INCREASE • \$1.40/ Per Loaded Mile, Major Fuel Discounts Passed To You. • Average Annnual Earnings of \$225,000 2022 - 2025 Freightliners • • NEW LEASE PROGRAM - Payments start at \$300/Week plus...
US - CO - CO - Tabernash
November 4, 2024
Owner Operators & Small Fleet Owners • Limited Positions Available • SOAR TRANSPORTATION GROUP NEW RATE INCREASE • \$1.40/ Per Loaded Mile, Major Fuel Discounts Passed To You. • Average Annnual Earnings of \$225,000 2022 - 2025 Freightliners • • NEW LEASE PROGRAM - Payments start at \$300/Week plus...
US - CO - CO - Empire
November 4, 2024
Owner Operators & Small Fleet Owners • Limited Positions Available • SOAR TRANSPORTATION GROUP NEW RATE INCREASE • \$1.40/ Per Loaded Mile, Major Fuel Discounts Passed To You. • Average Annnual Earnings of \$225,000 2022 - 2025 Freightliners • • NEW LEASE PROGRAM - Payments start at \$300/Week plus...
US - CO - CO - Dupont
November 4, 2024
Owner Operators & Small Fleet Owners • Limited Positions Available • SOAR TRANSPORTATION GROUP NEW RATE INCREASE • \$1.40/ Per Loaded Mile, Major Fuel Discounts Passed To You. • Average Annnual Earnings of \$225,000 2022 - 2025 Freightliners • • NEW LEASE PROGRAM - Payments start at \$300/Week plus...
US - CO - CO - Fruita
October 18, 2024
Registered Nurse - RN - Senior Living Community • PRN (as needed) POSITION ONLY AT THIS TIME • Are you a nurturing soul with a passion for making a positive impact on the lives of our cherished senior residents? If so, we want YOU to be a part of our warm and welcoming family at La Villa Grande Care...
US - CO - CO - Silverthorne
November 4, 2024
EOE. We participate in E-Verify / Participamos en E-Verify • Our first Smashburger restaurant opened in 2007 with one single notion in mind; to serve a • better burger! Better burgers takes better service, support and teamwork. That's why we • treat our team members fairly in a...
US - CO - CO - Silverthorne
November 4, 2024
EOE. We participate in E-Verify / Participamos en E-Verify • Our first Smashburger restaurant opened in 2007 with one single notion in mind; to serve a • better burger! Better burgers takes better service, support and teamwork. That's why we • treat our team members fairly in a...
US - CO - CO - Homelake
November 4, 2024
Hot burgers, cold shakes, and little moments of magic right in the neighborhood. At • SONIC, we do things a little differently. We find the fun, the moment of chill in the every- • day. Working at SONIC, you'll spark moments of delightful possibility. Feelin' these • good vibes? Let's...
US - CO - CO - Frederick
November 4, 2024
Owner Operators & Small Fleet Owners • Limited Positions Available • SOAR TRANSPORTATION GROUP NEW RATE INCREASE • \$1.40/ Per Loaded Mile, Major Fuel Discounts Passed To You. • Average Annnual Earnings of \$225,000 2022 - 2025 Freightliners • • NEW LEASE PROGRAM - Payments start at \$300/Week plus...