Fleet Operations Specialist

About the role

We are seeking a motivated and high-performing Fleet Operations Specialist to join our team as our first fleet team hire in the USA, overseeing the maintenance of Halter's infrastructure. In this role, you will be responsible for building an efficient operational system, identifying and resolving market-specific challenges, and playing a pivotal role in shaping our operations in the region. This role provides a unique opportunity to be part of an innovative initiative that is driving significant change within the cattle ranching industry. You will play a key role in our USA rollout, offering essential support to farms during deployment and ensuring ongoing maintenance throughout their journey with Halter.

This position requires versatility and adaptability. You may find yourself repairing and upgrading infrastructure one moment and delivering towers and collars the next. You will be the go-to person, responsible for ensuring that tasks are completed efficiently and effectively for an unmatched customer experience.

As a Fleet Operations Specialist, you will work closely with a dedicated team both in the USA and at Halter's Auckland HQ, ensuring a collaborative and rewarding work environment.

Compensation:
$60K/yr - $70K/yr

What your day could look like

• Infrastructure Maintenance:
  Oversee the upkeep and repair of Halter's infrastructure to ensure seamless operations.
• Hardware Diagnosis:
  Diagnose any issues with our hardware and feed this information back to the relevant team.
• Versatility:
  Ability to transition smoothly between tasks, from repairing and upgrading infrastructure to delivering towers and collars as needed.
• Deployment Support:
  Provide critical on-site support during farm deployments if needed, troubleshooting issues, and ensuring successful installations.
• On-call:
  Be part of the global on-call roster to support tower-related incidents and proactively find solutions in a timely manner.
• Collaboration:
  Work closely with the team both in the USA and at Halter's Auckland HQ to ensure alignment and successful customer outcomes.
• Problem-Solving:
  Address and resolve technical challenges promptly and effectively, ensuring minimal disruption to farm operations.
• Adaptability:
  Be prepared to manage a variety of tasks, often simultaneously, to meet the dynamic needs of the role.
• Data Analysis:
  Ability to collect, interpret, and analyze data from our hardware, optimize processes, and inform decision-making. You'll ensure that actionable insights are extracted to improve operational efficiency and resolve issues proactively.
• Development and management of a maintenance system for our USA market.
• Travel:
  With our customers based across the USA. You will be required to travel frequently.

Who are we looking for

• Go-Getter Attitude:
  A proactive approach, with a willingness to tackle challenges head-on and figure things out on the go.
• Handiness:
  Practical skills and resourcefulness, with the ability to handle a wide range of tasks even without specific technical training.
• Time management skills:
  Ability to manage your own time so that tasks are completed on schedule.
• Team-Oriented Approach:
  Strong collaboration skills, with the ability to work effectively with colleagues across different locations.
• Commitment to Excellence:
  A dedication to providing the highest quality service, ensuring that Halter's infrastructure is always operating at its best.

Bonus Qualifications (These are not mandatory for you to apply)

• Agriculture Experience (Preferred):
  While not mandatory, experience in the agriculture sector would be highly beneficial.

Why our team loves working at Halter

• Every now and again a company comes along that disrupts and transforms an entire industry, leaving society in a better place. Few people get the opportunity to work at companies like these. Halter is an incredible technology transforming an essential industry. We have a genuine and shared connection to our mission to make a difference in the world.
• Our product changes the lives of our customers, directly improving their livelihoods and their lifestyle. Your work matters.
• Dedicate yourself to solving real-world problems alongside an epic team in a high-growth culture. The excitement, risk and reward of a high-growth technology scale-up on the global stage. Our ideas are truly valued, we are able to move fast, and our impact is real.
• Our personal growth is important. Halter offers an annual USD$750 self-development budget to be used for anything that fuels personal growth.
• We offer comprehensive health, vision and dental insurance for our employees, so they can care for themselves and their families.
• 12 weeks of paid parental leave for primary or secondary caregivers to support you and your family.
• Our time to recharge is valued, we're offered wellness leave and unlimited paid annual leave.
• We're proud to offer 401k and make an employer match. We offer a 100% match on the first 3% you contribute, and a 50% match on the next 2%.
• Importantly, we offer an inclusive and attractive remuneration package made up of salary, benefits and an employee stock ownership plan.

Our Office First Approach

There's a reason you visit your friends in person, live with your family and don't do dinners over Zoom. Humans are wired for connection. We believe a world-class, in-person office culture is the best way for high-performing teams.

Being office first is a core pillar of our culture. We believe in-person connections are key to driving your own growth, learning, impact, and building genuine long-lasting relationships. Strong relationships make it easier to disagree, give feedback, and do meaningful and aligned work. We don't like having heaps of rules or policies, but this means having strong, trusted relationships is critical.

We're office first, not office only. This means working from the office everyday is our default setting, but we flex when we need to. We have a high-trust culture, so everyone is trusted to do what's best for Halter.

Our office vibe is something special, it's hard to describe until you're here, but people at Halter who have come from fully remote or hybrid companies say they could never go back - the high energy and spectacular people they are now surrounded by everyday makes work so enjoyable. Your growth, your learning and your impact is truly unlimited here, and a big part of that comes from being together solving problems, innovating, building context, and constantly learning from each other.

About Halter

At Halter, we're on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pa.