Dispatcher

Overview

Every HSS Teammate contributes significantly to our mission. Whether as a frontline employee or working behind the scenes, our Teammates are the reason why HSS is a trusted partner across all industries. You are member of a diverse team working in an inclusive and dynamic environment.

HSS offers more than employment; we provide a career path rich in purpose and fulfillment. By joining HSS, you become part of a greater mission. Through the creation of safe environments, you empower people, communities, and organizations to thrive and achieve their full potential, as well as your own.

Compensation: $22.00/hr

Shift Details: Flex 40 (must be willing to work all shifts)

Benefits:

Our full-time positions offer role specific on-the-job training, career paths, and a full range of benefits.

• Medical, Dental, and Vision Insurance

• Supplemental Medical Reimbursement Plans

• Paid Time Off & Paid Holidays
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• 401k Plan & Free Retirement Planning Consulting

• Short-term & Long-term Disability Income Protection Benefits

• Life Insurance for Teammate and Family

• Employee Assistance Program

• Recognition & Reward Program

• Perks Discount Programs with 3,000 free classes from yoga to financial wellness.

• Wellness Program

• Pet Insurance

POSITION SUMMARY:

The Dispatcher is an essential component of the HSS a Tarian company Security Operations Center which operates 24 hours a day and seven days a week. The SOC provides critical on-demand service to HSS a Tarian company customers through centralized coordination of all security services. As the first point of contact for security calls for service, the successful candidate will be able to balance excellent customer service with the ability to handle emergency situations quickly and decisively. Specific responsibilities include: emergency and non-emergency call taking, intrusion and duress alarm monitoring, and viewing CCTV footage from multiple locations.

Responsibilities

You will conduct the following responsibilities, upholding HSS's commitment to safety and security while supporting the values and culture of the client and community.

• Answers, documents, and dispatches all incoming calls for Security Services according to established protocols in a prompt manner.

• Thoroughly and accurately documents/enters all calls to enable security officers to complete their duties within the established time frames.

• Monitors CCTV footage from multiple facilities and perform regular "virtual patrols" of said facilities. Report any irregularities to the appropriate security personnel.

• Maintains a professional demeanor and adheres to established dispatch protocols at all times

• Follows specific procedures for individual facilities.

• Monitors and dispatches alarms that terminate into the SOC.

• Makes notifications as quickly as possible to prevent injury to employees or damage and loss of property to clients.

• Assists with scheduling when central scheduling is off duty in order to keep all facilities properly staffed.

• Monitors and answers emergency help phones and access control systems at client facilities.

• Reports all system problems in a timely fashion.

• Works and interacts with other employees, drivers, officers, customers, supervisors, guests, medical personnel, and possibly patients.

• Provides SOC with on call support as assigned.

• Performs other job-related duties as assigned.

Qualifications

Education and Experience:

• Minimun age requirement 21+

• High School Diploma or GED

• Two (2) years of customer service and/or call center experience

• Previous dispatch or security experience preferred

• Excellent communication skills (written, verbal, and listening)

• Clear and effective phone skills

• Proficiency with office computers and Microsoft Office software

• Ability to type a minimum of 35 wpm

• Ability to work as part of a team

• Excellent customer service aptitude

• Ability to multi-task and remain organized

• Ability to remain calm under pressure

PHYSICAL DEMANDS & WORK ENVIRONMENT

While performing the duties of this job, the employee will spend approximately 75% of the time sitting and will walk or sit 25% of the time; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; occasionally the employee will stoop, kneel, or crouch. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequently engages in mental concentration, analysis, and formulation.

About HSS, A Tarian Company

HSS stands out as North America's foremost expert and trusted security partner, a distinction attributed not only to the solutions and services we provide but also as a testament to the incredible individuals on our team. Their diverse backgrounds and experiences continuously drive innovation and excellence across our company, enabling our growth and success.

At HSS, we believe in the extraordinary power of people to enact positive change. Our vision is to shape a future where safety and security are not only foundations for enduring success but also powerful catalysts for positive change.

Be Extraordinary. Always. Join HSS in safeguarding what matters most.

HSS is an equal opportunity employer.

We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.