Workforce Assistant

El Paso County CO
US - Colorado - Colorado Springs
January 8, 2025

Salary: $40,550. 00 - $58,940. 00 Annually

Location : Colorado Springs, CO

Job Type: Full-Time

Job Number: 2500005

Department: Pikes Peak Workforce Center

Opening Date: 01/03/2025

Closing Date: 1/19/2025 11:59 PM Mountain

FLSA: Non-Exempt

Need more information on completing a job application? See the EPC Application process here.
Job SummaryJoin our team at the Pikes Peak Workforce Center as a Workforce Assistant and make a meaningful impact onthe community by providing essential support to job seekers and employers. This full-time role offers anexcellent opportunity to work in a dynamic environment where you will assist with greeting and guiding clients,coordinating job search activities, and supporting various office operations. As a Workforce Assistant, you willhave the chance to enhance your skills in customer interaction, problem-solving, and community outreachwhile contributing to the success of our diverse client base. We offer a supportive workplace, opportunities forprofessional growth, and the satisfaction of knowing your work helps improve lives. Apply today to be a part ofa dedicated team committed to making a difference!Hiring Range: $46,000. 00- $48,760. 00 Annually

This position has an anticipated work schedule of Monday - Friday, 7:45am - 4:45pm, subject to change.

Under FLSA guidelines, this position is non-exempt.

The Pikes Peak Workforce Center (PPWFC) is a dual county consortium serving both El Paso and Teller Counties. The Workforce Assistant performs a variety of tasks essential to office operations and provides excellent customer service to a diverse client base. This position is subject to grant funding.
Essential Duties/Responsibilities

Answers phones and greets customers, including job seekers, businesses, board members, elected officials, and visitors. Provides excellent customer service, with the philosophy of meeting people where they are and not where we think they should be.
Responds to phone, e-mail, texts, and in-person requests for information from internal and external customers and outside agencies.
Maintains complex electronic filing systems, logs, files, and databases with responsibility for the integrity of data collected and entered into the appropriate system to ensure compliance with U. S. Department of Labor and Colorado Department of Labor and Employment rules and regulations
Updates and maintains resource material for internal and external customers and outside agencies.
Composes and writes general correspondence, letters, and memos. Materials may be technical, complex, and confidential in nature.
Performs specialized functions for Federal, Local, and State departments, and community-based organizations groups, which may be of a complex, technical, or sensitive nature.
Demonstrates the ability to help customers with the latest technology in job searching, resume building, transferable skills matching, and labor marketing education, and more to assist with a quality job.
Provides exceptional customer service and technical support in a computer lab customer-driven environment
Performs other duties as required.

Supervision Exercised: This classification does not have supervisory authority and requires no supervision or direction of others.

Supervision Received: Receives intermittent supervision. This classification normally performs the job by following established standard operating procedures and/or policies. Regular direction, guidance, and coaching from supervisor is expected. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically.
QualificationsKnowledge, Skills & Abilities

A flexible team player with the ability to work successfully in a changing customer service environment.
Interpersonal skills: Awareness of others reactions, empathy, and understanding. Handle sensitive and confidential situations and information from individuals with all backgrounds, life experiences, age, ethicinicy, disabilities and more.
Ability to communicate effectively, both verbally and in writing, with co-workers, government officials, colleagues, applicants, and the public. Ability to provide excellent customer service.
Ability to remain sensitive to cultural diversity, race, gender, and other individual differences with customers.
Conflict management: Familiarity with taking ownership of the handling of complaints and disputes showing empathy and understanding to achieve resolution.
Ability to use standard office equipment including computer, fax machine, copier, etc. Proficient in Microsoft Office software: SharePoint, Word, Excel, PowerPoint, Outlook, texting, etc.
Must be receptive to the adoption and application of new and innovative technologies and technological platforms.
Ability to perform all duties and responsibilities in a timely and effective manner in accordance with Workforce Innovation and Opportunity Act (WIOA), Wagner-Peyser, Workforce Development Board (WDB), discretionary grants, El Paso County and PPWFC policies, programs, and guidelines to achieve the overall objectives of the position.
Maintain regular and punctual attendance.

Required Education & Experience

High school diploma or equivalent education.

Pre-Employment Requirements

Must pass conditional post offer background investigation and drug screen.

Work Conditions

Duties are primarily performed in an office environment.

The classification specification above is intended to represent only the key areas of responsibilities and minimum qualifications; specific job assignments, duties, education, experience, licenses/certifications, and environmental conditions will vary depending on the needs of the department/office and the particular assignment. Changes to this document may only be made by a member of the Human Resources Department.

VISION

El Paso County will be a trusted regional leader known for excellence in county service delivery.

PURPOSE

We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive.

El Paso County is an E-Verify and Equal Opportunity Employer. El Paso County adheres to Federal drug screening guidelines and requires a pre-employment drug screen. Full-time employees are eligible for the following benefits:

Medical, dental, and vision benefits
Paid vacation, sick, and personal leave
11 paid holidays
Onsite health centers
Onsite fitness centers
Reach Your Peak wellness program
Short and long term disability
Life insurance
Flexible spending accounts to include dependent care
Employee assistance program
Tuition reimbursement
Ret.

Read the full job description and apply online on the recuiter's web-site

Workforce Assistant

Workforce Assistant

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