Supervisor Player Services Attendant

The Broadmoor Hotel
US - Colorado - Colorado Springs
January 19, 2025

Job Title: Player Services Attendant Supervisor

Pay Rate: $24.00 per hour inclusive of hourly pay rate + gratuities*
• $10.00-$14.00 per hour in gratuities based on $12.25 per hour base wage + gratuities; historically, this position averages gratuity earnings of $22.00 per hour. Gratuities will fluctuate based on events and time of year.

This position always earns at least the current Colorado minimum wage $14.81 per hour.

Job Summary:

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.

As a member of the Golf Club Team, this position services golf bags and handles golf equipment, including cleaning, for members and guests of The Broadmoor Golf Club.

Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here.

What you will be doing:

Willingness and ability with experience to manage Player Services Attendants
Assist with training and ongoing supervision of Player Services Attendants
Accountability and disciplinary measures for Player Services Attendants not fulfilling job requirements
Greet members and guests and anticipate their needs in advance to provide exceptional service
Pre-load and unload golf bags on golf carts
Pre-load and unload rental bags
Have all golf bags loaded on carts 1 ½ hours prior to starting times
Pre-set and break down driving range crates and stations daily as needed including overseeing moving stations to good grass hitting areas
Drive a small cargo vehicle to transport golfing equipment assuring all safety standards including safety triangles
Deliver golfing equipment to the proper locations on property assuring safety standards including safety triangles
Maintain daily records for all golfing equipment accepted into and released from the custody of the Golf Club (including rental club inventories)
Clean and ensure all Player Services Attendants clean golf equipment in custody of the Golf Club after every use
Be informed of property information and facts about daily events in order to answer golfers questions and provide information as appropriate
Operate and ensure Player Services Attendants operate golf cars in a safe and responsible manner
Oversee that all Player Services Attendants wash and hand clean carts daily after each use including all carts and workhorses
Operate pro-active range golf ball recovery machinery and other related golf operation equipment
Overs ee and ensure that all Player Services Attendants act and perform in a professional manner
Maintain work areas in a neat, clean, orderly fashion by sweeping, mopping or raking club storage areas and any area exposed to the public including the Podium and Pad area
Assist Tournament Operations in implementation and preparation of tournament
Strive for zero accidents in Golf areas

Willingness to work in a fast-paced, team-oriented environment.
Uphold and abide by all Broadmoor policies, procedures, and safety guidelines.
Other duties as assigned.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What we are looking for:

High school diploma or general education degree (GED) preferred.

Related experience or training as a golf attendant preferred but not required.
Valid U.S. Driver's License

Any employee driving a Broadmoor vehicle must be 18 years or older.

Enthusiastic, friendly, and energetic team member who works well with others.
Strong interpersonal communication skills
Occasional heavy lifting (up to 50 lbs.) with a work environment that may be indoors and outdoors at times.

• Reasonable accommodations will be made for individuals with disabilities*

Don't meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At the Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.

Why Choose The Broadmoor (Benefits)

Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.

Benefits - Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
Career Development - We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.

Your application will not be penalized for redacting or removing any age- identifying information such as your age, date of birth, or dates of school attendance or graduation.

We encourage applicants to apply early for full consideration. If necessary, this posting will remain open until filled.

Read the full job description and apply online on the recuiter's web-site

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