Associate Patient Care Coordinator

Optum
US - Colorado - Colorado Springs
January 20, 2025

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.
The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.
Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.
Come make an impact on the communities we serve as you help us advance health equity on a global scale.
Join us to start Caring.
Connecting.
Growing together.

Family Medicine has an immediate opening for a friendly, patient focused and detailed oriented Associate Patient Care Coordinator to join our team.
Associate Patient Care Coordinator is responsible for the completion of set processes and protocols.
Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes.
Supports the teams in meeting financial, clinical and service goals.

Working Hours:
Monday through Thursday, 7:
30AM - 5:
00PM; Friday, 7:
30AM - 12:
00PM.
Supervisor will determine schedule within the given hours.
(40-hour work week)

Location:
3470 Centennial Blvd.
Suite 210 Colorado Springs, CO 80907

Primary Responsibilities:

Obtain accurate and updated patient information, such as name, address, insurance information
Answer telephone calls promptly and courteously
Perform insurance verification at time of scheduling
Confirms and schedule appointments
Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies lab results or specialist reports
Obtain patient signatures for required documents
Upload a valid Government issued state ID of patient and patient insurance cards
File and maintain medical records
Consistently correct registration work queue errors
Working daily in the claims edit work queue to correct registration errors for submission to insurance companies
Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies lab results or specialist reports
Adhere to the standards identified via Sparq regarding Optum Employee Policies
Work cohesively with fellow employees to achieve specific team goals
Keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
Comfortable working in high pace environment
Assure the continuity of care through scheduling and tracking systems

Read the full job description and apply online on the recuiter's web-site

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