Assistant Manager Ristorante del Lago

Job Title: Assistant Manager Ristorante Del Lago Job Pay range: $60,000-$65,000 -annual salary.

Job Summary:

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.

If you have If you have a passion for creating an atmosphere where people can build connections through conversation over a cocktail or glass of wine, The Assistant Manager at The Broadmoor's Ristorante Del Lago may be right for you. The Assistant Manager will assist with the overall day-to-day operations ensuring our team is trained and guests have a wonderful dining experience. Apply now to find out why good times come as standard, and worries are soon forgotten.

Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here.

What you will be doing:

• Execute service duties and assist in developing and executing training initiatives and procedures for all staff positions in accordance with The Broadmoor Standards of Excellence and Forbes Five-Star and AAA Five-Diamond standards
• Maintain high staff morale through positive reinforcement/feedback
• Follow through on guest satisfaction and proper handling of guest comments
• Maintain knowledge of, abide by, and enforce Colorado liquor laws
• Ensure the highest quality of food, beverages and service are provided to our guests through strong communication with the restaurant chef and kitchen staff
• Ensure proper cash handling and accounting procedures are upheld
• Assign duties, workstations, and responsibilities to staff and direct their performance
• Establish strong customer relationships with guests by maintaining the atmosphere of the restaurant and keeping customer comfort and satisfaction in mind at all times and providing for the customer at every opportunity
• Assist management with the reservation book ensuring maximum business without sacrificing guest comfort, paying special attention to VIPs and regular repeat customers
• Keep the executive chef informed on a daily basis of important guests to the restaurant and any timing challenges the dining room may face
• Direct and establish daily operational procedures for restaurant's employees in their daily responsibilities
• Oversee ongoing, required, and necessary maintenance, sanitation, and upkeep to maintain the restaurant
• Ensure station and side work is complete prior to staff departure
• Assist restaurant chef and manager with menu development for food and beverages
• Assist in conducting interviews, hiring, training, and scheduling staff to ensure correct staffing for service and profitability
• Account for and record all comp ticket information for each shift
• Assist manager with monthly inventory
• Assist with appraising performance, rewarding, and disciplining staff
• Assist with leading and managing other supervisors which includes conducting weekly supervisor meetings
• Facilitate hotel orientation classes as needed by HR Training Department
• Actively participate in ongoing training programs through HR Training Department
• Greet guests and show them to dining tables
• Assist wait staff as needed
• Requisition supplies such as glassware, china, and silverware
• Suggest entrees, dinner courses, and wines to guests
• Assist Manager with implementing, monitoring, updating, and measuring the training programs
• Audit daily staff time cards to ensure all punches are correct and transfer staff wages to other departments according to work authorization forms
• Assist in preparing budgets and forecasts and assist with cost controls
• Ensure all pertinent information on guest and staff activities are communicated to supervisor or manager of upcoming shift(s)
• Ensure that all appropriate paperwork is completed and turned in including time logs, comp logs, and shift reports
• Uphold and abide by The Broadmoor policies, procedures, and safety guidelines
• Maintain comprehensive knowledge of food products and preparation, food trends, wine and beverages, inclusive of overall department's knowledge
• Comprehensive Italian wine knowledge.
• Willingness to work in a fast-paced, team-oriented environment.
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines.
• Other duties as assigned.

• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience. Supervisory experience, especially in a restaurant setting, preferred
• Experience with Microsoft Office suite (Word, Excel, Outlook).

• Occasional heavy lifting (up to 50 lbs) with a work environment that may be indoors and outdoors at times
• Ability to uphold and abide by all Broadmoor policies, procedures, and safety guidelines
• Enthusiastic, friendly, and energetic team member who works well with others
• Strong interpersonal communication skills

• Benefits - Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
• Career Development - We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.