Patient Scheduler

Apply for Job Job ID 91287
Location Aurora, Colorado
Full/Part Time Full-Time
Regular/Temporary Regular
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Why Work at Children's.

Here, it's different. Come join us.

Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years.

Here, the nation's brightest nurses, physicians, scientists, researchers, therapists, and care providers are creating the future of child health. With an optimist's outlook, a trailblazing spirit, and a celebrated history, we're making new strides every day.

We've been Magnet-designated four times by the American Nurses Credentialing Center and are consistently recognized among the best of the best pediatric hospitals with #1 rankings in Colorado and the region by U. S. News & World Report.

As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 11 specialty care centers, 1,300+ outreach clinics and more than 10,000 healthcare professionals representing the full spectrum of pediatric care specialties.

Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat.

That's why we build our teams toward a foundation of equity in access, advancement, and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat, and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through our doors.

A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it's different.

The Patient Scheduler is responsible for providing excellent service to patients and families while arranging and scheduling appointments, treatments, and services throughout the organization. Primary point of contact for inbound and outbound scheduling-related calls, offering efficient and effective non-complex scheduling solutions to guarantee optimal patient flow and coordination.

Department Name: Patient Family Access Center
Job Status: Full time, 40 hours per week
Shift: 7:30 am to 6pm, as neededbased on Operational Need. No weekends or holidays. Hybrid

• EDUCATION - High school diploma or GED
• EXPERIENCE - One (1) year of healthcare and/or administrative/customer service experience
  

POPULATION SPECIFIC CARE
No direct patient care

ESSENTIAL FUNCTIONS
An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.
1. Receives inbound and places outbound patient calls to schedule, cancel, and reschedule appointments, surgeries, and services.
2. Completes all scheduling and registration activities, including collecting and entering demographic information, verifying insurance information, and informing families of referral requirements.
3. Provides scheduling wrap-up, communication, and documentation (e. g. , itineraries, reminder calls, appointment-specific notations) for patients and/or legal guardians.
4. Answers general information questions regarding appointments, procedures, and services.
5. Offers high-level customer service support, including de-escalation and assistance to patients, families, physicians, and other internal/external customers.
6. Maintains consistent and productive communication with necessary departments, including precertification, registration, coordinators, etc. ; directs/transfers calls to department coordinators as defined by scheduling guidelines.
7. Performs data entry functions, including patient demographic information and patient updates in a medical records system utilizing complex software systems.
8. Maintains accurate and up-to-date patient records and scheduling information, adheres to organizational policies, procedures, and regulatory requirements related to patient scheduling and confidentiality.
9. Actively works on patient work queues to ensure efficient and effective patient flow.
10. Initiates the billing process by having introductory conversations with the patient/family regarding benefits and cost estimates of the bill.
11. Supports revenue cycle goals by ensuring accurate and timely scheduling, registration, and billing information.
12. Participates in quality improvement initiatives to enhance patient satisfaction, provider productivity, and revenue cycle efficiency.

SCOPE & LEVEL
Guidelines: Developmental, standard, or intermediate level. Guidelines are generally numerous, well established, and directly applicable to the work assignment. Work assignment and desired results are explained by general oral or written instructions.
Complexity: Falls between the entry and full performance/senior level. Duties assigned are generally repetitive and restricted in scope but may be of substantial intricacy. Employee primarily applies standardized practices.
Decision Making: Decisions or recommendations on non-standardized situations are limited to relating organizational policies to specific cases. Brings non routine issues to supervisor. Problems that are not covered by guidelines or that are without precedent are taken up with the supervisor.
Communications: Contacts with team members, clients or the public where explanatory or interpretive information is exchanged, gathered, or presented and some degree of discretion and judgment are required within the parameters of the job function.
Supervision Received: Under normal supervision, within a standardized work situation, the employee performs duties common to the line of work without close supervision or detailed instruction. Work product is subject to continual review.

Ability to Perform Essential Functions of the Job

PHYSICAL REQUIREMENTS
Audio-Visual: Color Discrimination - Fair
Audio-Visual: Depth Perception - Fair
Audio-Visual: Near Vision: Good
Audio-Visual: Far Vision: Good
Audio Visual: Hearing: Good
Motion: Bend: Up to 1/3 of the time
Motion: Reach up to 1/3 of the time
Motion: Carry up to 1/3 of the time
Motion: Pull up to 1/3 of the time
Motion: Push up to 1/3 of the time
Weight Lifted/Force Exerted: Up to 10 lbs. or more, 1/3 of the time
General Activity: Stand/Walk up to 4hrs a day
Use of hands/feet: Precise Motion Function (or fine manipulation)
WORK ENVIRONMENT
Equipment: telephone, computers, fax machines, copiers, reading reports/graphs
Exposure: Exposure to blood/body fluid: Occasional
Exposure: Exposure to cold/heat: Occasional
Exposure: Exposure to infectious disease: Occasional
Mental and Emotional Requirements: Manages stress appropriately
Mental and Emotional Requirements: Works with others effectively

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