Service Desk 3

Crusoe
US - Colorado - Arvada
January 14, 2025

Crusoe is building the World's Favorite AI-first Cloud infrastructure company. We're pioneering vertically integrated, purpose-built AI infrastructure solutions trusted by Fortune 500 companies to power their most advanced AI applications. Crusoe is redefining AI cloud infrastructure, with a mission to align the future of computing with the future of the climate. Our AI platform is recognized as the "gold standard" for reliability and performance. Our data centers are optimized for AI workloads and are powered by clean, renewable energy.

Be part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that's setting the pace for responsible, transformative cloud infrastructure.

About this Role:

Crusoe Support Desk is responsible for Troubleshooting, configuring, and repairing servers, networks, infrastructure, Data Centers, SaaS applications, file shares, and other infrastructure issues. It also works on projects with different teams and departments, alongside vendors, to deliver a seamless user experience for staff. Customer service, team player, and self-motivation are big here at Crusoe. A desire to learn above and beyond with our education programs is highly encouraged to grow within the company.

A Day In The Life:

Onsite for Crusoe Industries & Crusoe HQ Hybrid
- Start to finish - User support Including:
- On/Offboarding
- Support Desk Projects
- Maintain tracking in JIRA on the project board
- Ticketing and Documentation
- End User support troubleshooting
Manage onsite servers, storage, network, and VMware.
Be a documentation creator/editor.
Identify, log, and resolve technical problems with applications and systems.
- Maintain accurate documentation on office systems, including trouble tickets and inventory.
Learn and Adopt new IT support and management platforms.
Assist IT Leadership in establishing processes.
Procure, deploy, support, and maintain IT infrastructure at Crusoe Industries.
The position requires being onsite at both the Arvada and Cherry Creek locations.
Other travel may also be required up to 20% (out of state).
Located at our Arvada location 5 days a week onsite.
Steel toes are required while onsite at factory locations.
Ensure systems are compliant with security policies
Timely communications and acknowledgments.

You Will Thrive In This Role If:

Prior experience with MDR/XDR platforms - Examples: (Sophos XDR, Crowdstrike, Huntress)
Prior experience with Cloud Identity Mgmt platforms and SSO, SAML 2.0, and MFA.
Prior experience with MDM automation. - Examples: (GoogleMDM, Kandji, Intune)
Prior experience working as an engineer at an MSP (project work).
Prior experience working in a NOC/SOC desired.
Prior experience working in large enterprises with a large end-user pool.
Ability to administer MacOS and support Macs and Linux using the command line.
Experience with mobile device management (MDM) solutions, ticketing systems, and IT
documentation platforms. Manage, implement, and maintain SAAS platforms.
Technical knowledge of the Windows operating systems and experience with deployments
and troubleshooting
Excellent written, oral, and interpersonal communication skills
Self-starter yet knows when to ask for help and works excellent in a team
Must be able to pass a background check
Our Company values speak to you, resonate with you, make sense to you and how you desire to work

- Preferred but not required

Bachelor's Degree or equivalent experience plus 6+ years of working experience

Benefits:

Industry competitive pay
Stock options in a fast growing, well-funded technology company
Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
Paid Parental Leave
Paid life insurance, short-term and long-term disability
Teladoc
401(k) with a 100% match up to 4% of salary
Healthy PTO Policy
Cell phone reimbursement
Tuition reimbursement
Subscription to the Calm app
MetLife Legal
Company paid commuter benefit; $100 per month

Compensation Range:
Compensation will be paid in the range of $100,000 - $110,000. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Read the full job description and apply online on the recuiter's web-site

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