Clinical Applications Support Specialist

Essential Job Responsibilities
Administrative/Compliance Duties
Communicate with non-technical users to resolve issues and errors in clinical applications.
Works independently and with other members of the clinical application support team for the resolution of user helpdesk tickets and diagnosis of application errors.
Assists with data clean up within the clinical applications assigned.
Researches patient data across multiple applications to resolve discrepancy issues in both clinical and demographic data.
Accept higher-level training related to all clinical applications and software, to include EHRs.
Attend workshops, conferences and seminars necessary for professional growth (internal and external meetings).
Training, Development & Reporting
Participates in staff training processes related to the EHR patient/client records systems.
Participate and assist in the development of training materials.
Assists in documenting internal processes in relation to workflows and clinical application configuration and capabilities within the organization.
Assists in the incorporation of system upgrades and training refreshers into ongoing clinic orientation and training.
Trains/assist staff on the use of clinical applications; performs on-site orientation, on-site demo and other training as assigned.
Assists in monitoring and recording of training activities and programs' effectiveness.
Provides technical support and assistance to staff in using all clinical applications and processes.
Assists authorized parties in obtaining reports from the Practice Management and Electronic Medical Record systems.
Provides technical assistance in report generation as required.
Culture of Service: 3 C's
Compassion
Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.
Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.
Competency
Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered
Commitment
Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed
Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided
Safety
Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines.
Understands and appropriately acts upon the assigned role in Emergency Code System.
Understands and performs assigned roles in the organization's Continuity of Operations Plan (COOP).
Contact Responsibility:
The responsibility for establishing and maintaining internal contacts is important in this job role.
Physical Requirements:
This work requires the following physical activities: constant sitting and vision for close work. Frequent walking, bending, standing, talking on the phone, talking in person and hand/finger dexterity. Work is performed in an office setting.
Other
Participates in health center developmental activities as requested.
Other duties as assigned.