Clerk III - Rehab Therapies North Liberty Campus

Description

UI Health Care, Department of Rehabilitation Therapies, is seeking a positive and energetic individual to join our patient-centered care team as a full-time Clerk III.

We are a fast-paced, high volume, multidisciplinary clinic encompassing out-patient services for both general and specialized occupational and physical therapy services. Your role as a Clerk III and first point of contact for our department is critical in laying the groundwork for a superior patient experience and successful rehabilitation outcome.

Initial training and on-boarding will be completed at the Main Campus University Hospital prior to relocating to Medical Campus North Liberty in the Spring of 2025. In addition to providing occupational and physical therapy services, this new and state of the art facility will include orthopedic medical and surgical providers, a full-service community imaging center, laboratory services, pharmacy, emergency department and other support services.

If you enjoy helping people, a broad variety of work tasks, exemplify strong attention to detail, and flourish in a team environment, you are the ideal candidate for this position.

General responsibilities will include:

• Greet and assist patients, families, visitors, vendors, and the public.

• Schedule outpatient appointments which may require coordination with other departments.

• Complete check-in processes and scheduling follow-up appointments.

• Answer multi-line, incoming phone calls and resolve or triage requests.

• Process and manage incoming occupational and physical therapy referrals and appointment requests.

• Facilitate communications between patients, families, visitors, vendors, and other care providers.

• Use of computers, electronic medical records system (Epic), and a variety of software

• Completion of tasks as assigned.

UI Health Care Core Values (WECARE)

W

elcoming

We strive for an environment where everyone has a voice that is heard, that promotes the dignity of our patients, trainees, and employees, and allows all to thrive in their health, work, research, and education.

E

xcellence

We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible healthcare, education, and research.

C

ollaboration

We encourage collaboration with healthcare systems, providers, and communities across Iowa and the region, as well as within our UI community. We believe teamwork - guided by compassion - is the best way to work.

A

ccountability

We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgement occur.

R

espect

We create an inclusive environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community.


mpowerment

We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.

Percent of Time:

100%

Work Schedule:

Monday through Thursday between 7:30 AM-8:00 PM, and Friday between

7:30 AM-5:00 PM. Schedules to be determined.

Parking:

On-site employee parking, UI Parking permit required

Pay Grade:

08 /hr.uiowa.edu/pay/pay-plans/merit-alpha-matrix

Benefits Highlights:

• /hr.uiowa.edu/benefits

• Regular salaried position located in Iowa City, Iowa

• Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans.

Qualifications

Minimum Eligibility Requirements

• Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.

Desirable Qualifications

• Previously worked in a Rehabilitation setting.

• Knowledge and experience of the EPIC software system.

• Ability to thrive in a fast-paced environment and manage high-volume public contact effectively.

• Insurance knowledge in healthcare setting.

• Excellent written and verbal communication skills.

• Knowledge of medical terminology.

• Skill in utilizing computer software packages and online systems.

Application Process:

In order to be considered, applicants must upload

a resume and cover letter

(under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position. Job openings are posted for a minimum of

10

calendar days.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Please message *** with any questions.