Automotive Service Advisor

Coyle Automotive
US - Indiana - Clarksville
January 5, 2025

Coyle Automotive strives to provide premium service from initial client contact to completion of repair or service.

As Coyle Service Advisor, you will play a crucial role in ensuring a positive customer experience by serving as the liaison between customers and our technicians.

All candidates are required to be "customer-service minded" and have a good work history. Being a team player and understanding the customer is why our business can flourish.

What You'll Do:

Greet and welcome customers, establishing a positive and professional rapport.
Answer customer calls using the customer service skills taught in our required phone training program.
Act as the main point of contact for customers throughout the repair process.
Clearly communicate repair recommendations, costs, and timelines to customers.
Document and convey customer concerns and vehicle symptoms to the technical team.
Provide accurate estimates for repair costs and timelines.
Coordinate with the service technicians to ensure timely completion of repairs.
Keep customers informed of the progress and any changes to the repair plan.
Explain technical details clearly and understandably to customers.
Provide information on preventative maintenance and necessary repairs.
Maintain accurate records of customer interactions and vehicle services.
All other duties as assigned.

What We Expect:

Accountability - We take ownership of our words, actions, results, and commitments.
Teamwork - We are better when we work together.
Kindness - We show compassion and care for others.
Grit - We have the heart and determination to see it through.
Integrity - We are trustworthy, honest, and do what's right.
Curiosity - We ask questions to seek understanding.

Requirements:

A minimum of 3 years' experience as a service advisor in an automotive repair setting is required.
Strong customer service and communication skills.
Ability to explain technical concepts to non-technical customers.
Excellent organizational and multitasking abilities.
Proficiency in using computerized systems for scheduling and invoicing.
High School Diploma or equivalent.
Excels in a team-oriented work environment.

What We Offer:

Competitive pay and bonus plans.
Comprehensive Medical, Dental, and Life Insurance
401k retirement plan.
Family-oriented workplace culture.
State-of-the-art Service Equipment

At Coyle Automotive, our employees are our most valuable assets. We foster a family-owned and operated atmosphere where growth and success are encouraged. Join us and become a valued member of our team, where you'll have the opportunity to grow in your career and be part of our thriving automotive family.

Read the full job description and apply online on the recuiter's web-site

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