Workforce Management Analyst - Inventory Audit, NextGear

Cox
US - Indiana - Cicero
January 7, 2025

Position Summary:

The Workforce Management Analyst works with the leader of Audit as well as with the Regional Field Services Manager to ensure audits are scheduled based on predetermined SLA's. They are responsible for forecasts of audit volumes and average audit completion timing within specific audit types and regions. Communicate with Regional leadership as well as corporate leadership about adherence to schedules and other SLA's. They will monitor and measure audit routing strategies to ensure efficiency. Accountable for achieving designated forecasting accuracy goals. This position may be required to perform market specific analysis to determine scheduling needs.

Essential Duties and Responsibilities:

Implement client audit regional scheduling program for the Field Services Audit Teams.
Creates forecasts for use in developing schedules and building intraday plans.
Maintains and analyzes actual volumes compared to forecasts and recommends changes to enhance productivity and audit efficiency.
Offer insights and solutions to regional leadership and field auditors determined through thorough data analysis to maintain audit adherence.
Weekly meetings with cross-functional and/or department boundary partners to ensure achievement of team SLA's and scheduling effectiveness.
Ability to think creatively to incorporate new types of data into custom insights that provide direction guidance towards regional scheduling.
Identifies and recommends process improvements.

Job Knowledge, Skills and Abilities:

Experience using Microsoft Excel required.
Experience using Salesforce, Alteryx, Tableau, Business Objects, and/or other dashboard development tools preferred.
Experience working with large sets of data and pulling directly from various data sources.
Excellent written, oral, and interpersonal communication skills.
Workforce management experience preferred.
Must be self-motivated and values data-driven solutions.
Adaptability and flexibility required to meet business priorities.
Analytical mindset.

Education and Experience:

BA/BS degree in a related field and up to 2 years of related experience or 4 years of related experience without a degree.
Relevant experience with Scheduling and/or Workforce Management highly preferred.
1+ years Automotive finance experience preferred.
Industry/Automobile knowledge highly preferred.

Physical Demands:

Heavy computer and desk work.
Sitting for extended period.

Work Environment:

office environment.

USD 49,200.00 - 73,800.00 per year

Compensation:

Compensation includes a base salary of $49,200.00 - $73,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations:
Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Read the full job description and apply online on the recuiter's web-site

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