Lodging Partner Associate Italian & English speaker

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.

Join our team as a Lodging Partner Associate, leveraging your fluency in Italian and English to deliver exceptional customer service for Expedia Group's B2B travel-related services. You'll be instrumental in resolving customer inquiries and ensuring seamless experiences, making a direct impact on our global reputation.

What You'll Do:

Efficiently resolve customer inquiries through various channels (e. g. , voice, chat, email), ensuring minimal customer effort.

Utilize data analysis to address complex issues promptly and effectively.

Proactively engage with customers to ensure thorough issue resolution and enhance future interactions.

Communicate professionally and empathetically, adapting your style to meet the diverse needs of our customers.

Collaborate with internal teams to escalate and resolve issues impacting customer satisfaction.

Manage multiple tasks with precision and meet deadlines consistently.

Identify opportunities for process improvements to enhance customer satisfaction and operational efficiency.

Who You Are:

6-12 months of proven customer service experience, ideally in a fast-paced environment.

Fluent in both English and Italian with excellent verbal and written communication skills.

Associate's degree or equivalent professional experience preferred.

Proficient in customer care management software and Microsoft Office programs.

Strong problem-solving skills and ability to handle challenging situations with diplomacy and tact.

Why Join Us:

Opportunity to grow within a global organization at the forefront of travel technology.

Competitive compensation and comprehensive benefits package.

Impactful work that directly contributes to enhancing customer experiences worldwide.

New? While working in Expedia Group you will enjoy the following benefits:

5 weeks of paid vacation

Hybrid work: 50% home-office in Czechia, 50% office-based

Private medical health care with Canadian Medical

Paid Public Transport

Meal voucher card Pluxee in value of 150 CZK per working day (employee contributes 45%)

Multisport Card price of 900 CZK

Travel & Wellness Reimbursement

Wellbeing Hub

International, multilingual environment

Engagement activities to socialize and help the local community (team buildings, department meetings, charitable volunteering opportunities)

Competitive benefits package (5 weeks of vacation, private health care, paid public transport, meal voucher, multi-sport card, Travel & Wellness reimbursement, Wellbeing Hub. )

Hybrid work

International, multilingual environment

Engagement activities to socialize and help the local community (team buildings, department meetings, charitable volunteering opportunities)

Ready to make a difference? Apply today and join a team focused on transforming the future of travel.

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Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be rec.

Read the full job description and apply online on the recuiter's web-site

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