Certified Medical Assistant - Children Healthcare Days

Responsible for rendering clinical care within the medical practice in support of and as directed by the physician. Will also have general responsibilities to assist in the day to day operation of this office to ensure quality patient care. Clinical care will include patient assessment, planning, intervention, and evaluation.

This position will be for phone triage.
Education
High School Diploma or GED
Experience
Three months of related experience. Experience in Medical Phone Triage is preferred.
Licenses & Certifications
• Certified Medical Assistant
• Healthcare Provider (CPR)
Qualifications
• NOTE: BLS within 90 days
• Must be capable of dealing tactfully and effectively with patients, family members, other employees, and physicians.
• Must be certified as a Medical Assistant by the AAMA or a Registered Medical Assistant by the AMT. We will accept certifications from NCCT or NHA. MA or nursing school may be used as part of the experience requirement.
• Must possess the cognitive ability to understand patient's medical records, physician's orders and medical orders to be communicated to patients, hospitals and or other physicians.
• Must possess the sense of discipline to work by accepted clinical standards.
• Six months experience preferred.
Area of Responsibilities
• Customer Service -Participates in patient satisfaction initiatives. Demonstrates excellent customer service skills. Communicates effectively with patients and management regarding service recovery opportunities. Works together with other team members to achieve Office and System customer service goals.
• Development -Maintain and update level of skill for pertinent medical assistant duties. Participate in continuing education. Participate in the development of new programs (ex: Process Improvement, Quality Initiatives).
• Patient Care - Demonstrate competency in patient care. Maintain patient's safe passage in and out of the clinic, and ancillary services. Greet, assess and interview patients. Review present medications, allergy history, chief complaint, and brief interrogation of complaint. Update medication list and current problem list. Obtain past medical and surgical history, family history, social history, and vital signs. Anticipate needs of patients, and the doctor under whom I work. Prepare and assist patients for examination, treatment, or procedure by medical staff. Monitoring of patient during examination or procedure. Administer injections, perform phlebotomy and or lab testing, wound care, suture removal, etc. , as directed by provider. Supply patients with medication samples as instructed by provider. Obtain referrals and pre-certifications as necessary. Act as a liaison between provider and patient. Explain medications, side effects, treatments, diets, diseases, and disease processes. Communicate with patients over the telephone. provide test results, answer questions, and respond to messages in a timely manner, and provide clear documentation of this communication in the patient's record. Maintain patient confidentiality.
• Safety -Maintains working knowledge of medical equipment and removes faulty equipment from use as necessary. Participates in safety programs .
• Teamwork -Works well with others and functions as a team player. Offers ideas and solutions for issues that affect the team and work area. Stocks and orders supplies as needed. Maintains patient care areas. Participates in the training and skills development of new medical assistants. Assists in other areas of the office as necessary.
• May be responsible for handling of medications to include: maintaining proper inventory on hand, ordering from approved distributor, and receiving medication orders from the distributor by timely checking-in of the medications to ensure proper storage and handling for the maintenance of the integrity and security of the medications. May be responsible for properly documenting the wastage of medications, monitoring and reporting the wastage. This includes the monitoring and proper disposal of expired medications. May be responsible for resolving and or reporting medication errors. May be responsible for the reconciliation of medication charges and credits.
• Other duties as assigned.
Compliance Statement
Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.
Three months of related experience
Supervision
• Occasionally uses assistance of a student to perform tasks.
• Must possess the cognitive ability to understand patient's medical records, physician's orders and medical orders to be communicated to patient, hospital and or other physician.
• Must possess the sense of discipline to work in accordance with accepted clinical standards.
Definitions
• Responsible for rendering clinical care within the medical practice in support of and as directed by the physician. Will also have general responsibilities to assist in the day to day operation of this office to ensure quality patient care. Clinical care will include patient assessment, planning, intervention, and evaluation.
Contact With Others
Requires frequent contact with many persons at different levels inside and outside of the organization to carry out organization policies and programs and obtain willing acceptance, consent, or action.
Effect Of Error
Probable errors not easily detected and may adversely affect external as well as internal relationships and may result in major expenditures for equipment, materials, or procedures detrimental to the patient's welfare or the organization's interest. Work is subject to general review only and requires considerable accuracy and responsibility. Continually works with reports, records, plans, and programs of a major functional area of the organization where integrity is required to safeguard the organization's position. Duties may involve the preparation of data on which the administration bases important decisions and are highly confidential.
Supervisory Responsibility
Occasionally uses assistance of aide or helper in performance of task
Mental Demands
Assignment requires planning and arranging own work to reach definite objectives. Applies knowledge of a specific field using several varied procedures or techniques. Solves non-routine technical, treatment, or operational problems under general guides
Physical Effort
Medium physical effort - Lifts, carries, or handles lightweight (1 to 25 lbs. ) materials or equipment for most of the day. Occasional physical effort with medium weight objects (25-60 lbs. ). Very occasional physical effort with heavy objects (over 60 lbs. ). Works in reaching or strained positions for about half of day.
Working Conditions
Moderate - (About 50% of the day) Involved in exposure to dirt, odors, noise, or some work is performed with exposure to temperature.