Case Manager CBDS

GENERAL SUMMARY

Writes and manages Individual Service Plans and quarterly reviews in accordance with individual's goals and regulation requirements.

ESSENTIAL JOB FUNCTIONS*

Coordinates and creates all Individual Service Plans annual and semi-annual reports in HCIS format based on daily and monthly summaries provided by Community Resource Specialists.

Assists with scheduling and acquiring all necessary documentation for Individual Service Plans and team meetings.

Manage all documentation that pertain to Individual progress notes and make changes in accordance to Individual Service Plans outcomes and/or goal modifications to assist Community Resource Specialists to track progress.

Attends all Individual Service Plans meetings and interfaces with human service agencies to assist individuals.

Manages all Individual case books and documentation to assure compliance with agency and state requirements.

Interfaces and shares objective development with other relevant departments in the agency prior to Individual Service Plans meetings.

Provides assessment and orientation packets to Community Resource Specialists.

Oversees and evaluates participant progress through meetings with Individuals and Specialists and report findings to CBDS Coordinator.

Maintains monthly schedules of program participation in community activities and services.

Attends all related training and information meetings, as required.

Serves as mandated reporter for suspected cases of abuse and/or neglect to the Disabled Persons Protection Commission (DPPC).

OTHER DUTIES AND RESPONSIBILITIES

Performs additional duties, as assigned.

COMPETENCIES

Total Quality Management: Is dedicated to providing the highest quality services which meet the needs and requirements of internal and external customers; is committed to continuous improvement through empowerment and performance management; creates a learning environment leading to the most efficient and effective work processes.

Adaptability: Able to deal with frequent change, delays, or unexpected events; manages competing demands; changes approach or method to best fit the situation; inspires others to be adaptable to change.

Ethics, Values and Diversity: Promotes an appropriate and effective work environment and strives to ensure that the agency's core values and beliefs are applied during all circumstances; genuinely cares about people; deals effectively with all races, nationalities, cultures, disabilities, ages, lifestyle choices and genders; supports equal and fair treatment and opportunity for all; adheres to and promotes the Americans with Disabilities Act (ADA); advocates for the rights and interests of individuals with disabilities to maximize their potential in the programs and communities of their choice.

Integrity and Trust: Is respectful, truthful, and transparent; keeps confidences; takes ownership and responsibility for decisions and outcomes.

Problem Solving and Judgment: Probes all useful and constructive sources to find pertinent answers; can analyze issues, identify problems and work toward appropriate solutions; collaborates with others or as part of a team; displays willingness to make decisions; makes timely decisions; exhibits sound and accurate judgment.

Oral and Written Communications: Speaks clearly, appropriately and effectively with a diverse group of individuals; is an active listener and gets clarification when necessary; participates constructively in meetings; is able to write clearly and succinctly; is able to communicate clearly in a variety of settings and situations.

PREPARATION, KNOWLEDGE, SKILLS & ABILITIES

Bachelor's degree.

Minimum 3 years prior experience working with adults with disabilities including conducting assessments, performing community outreach and managing job placements.

Valid driver's license in the state of Massachusetts.

Knowledge of funding sources and agencies.

Attention to detail.