Café Ambassador - Back Bay

Café Ambassador - Back Bay at Capital One Careers summary:
As a Café Ambassador at Capital One, you'll create memorable experiences for café-goers by engaging with customers and introducing them to excellent financial services. This role focuses on building connections, advocating for financial literacy, and fostering a welcoming environment for all. You'll also have opportunities for personal and professional growth while working alongside a supportive team.

Café Ambassador - Back Bay

The Experience:

Are you someone who finds their purpose in helping others? Do you love connecting with other

people?

We're looking for people who'd like to turn it into a meaningful career. As a Café Ambassador,

you're at the heart of the Capital One community. You'll introduce café goers and customers to our

best-in-class services, create memorable experiences and drive brand awareness at our Cafés. Every day is

an opportunity for you to introduce people to Capital One. It's a place where we move dreams forward, a

chance for you to help make financial freedom a reality for everyone in our community.

But while great customer service is where it starts, development means everything. Here, you'll find

yourself

working alongside a team of supportive, caring people. Your own kind of community, where you

can learn and grow with opportunities to move within the company.

The Benefits:

At Capital One, you join a complete benefits program. Our unique benefits and enrollment programs are

designed to help you be your happiest, healthiest self. It's backed by our belief that great work doesn't

mean sacrificing your well being. It's part of our mission to set the standard for personal flexibility, so you

can grow here and at home.

Here's what we are looking for in you:

Are you an outgoing, self-driven individual who thrives on building connections and having meaningful

conversations with people? Do you value strong teamwork, problem-solving, and creating thoughtful

customer experiences? This could be the perfect role for you!

Responsibilities:
●

Bring the Café experience and our brand to life by helping to create an inclusive environment

where all customers and team members feel welcome
● Proactively engage with customers and the community in all areas of the Café whether you're

helping people with tech challenges, showing off our cool services and products, or having deeper

conversations about their financial journeys
● Guide customers through goal setting by meeting them where they are and advocating for better

financial literacy through discovery and Capital One resources
● Be a team player and work with an energized team of Ambassadors helping to inspire teammates

as they inspire you
● Stay curious, adaptable and have a desire to learn and grow through self development
● Continually learn new digital and technical skills
● Partner with local businesses, nonprofits, charities, and the Engagement team to plan events both

inside and outside of the Café
● Volunteer within the community and be an advocate for financial literacy

Basic Qualifications:
• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales or Customer Service experience

Preferred Qualifications:
• Associate's degree
• 2+ years of Retail or Customer-facing experience
• Proficient in G-Suite
• Strong written and oral communication skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Boston, MA: $52,624 - $57,408 for Cafe Ambassador

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the

Capital One Careers website
• Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please.

Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-*** or via email at

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• All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Keywords:
Café Ambassador, customer service, financial literacy, community engagement, retail experience, teamwork, problem-solving, branding, Capital One, hospitality