Billing Specialist

Job Title: Billing Specialist

Classification: Full-Time, Non-Exempt, At-Will

Reports to: Billing Manager

Department: Finance

Location: Onsite: Tehachapi, CA.

Location Status: Work will be primarily performed onsite in our office. Occasional travel to and work from other Race offices or other off-site locations may be required.

Beware of scams that target job seekers. Race Communications will never provide a job offer without a comprehensive interview process (including in-person or secure video conferencing), request sensitive information through unsecure platforms such as email or text messaging, require candidates to pay fees, or pressure candidates to act without careful consideration. You can get more information about Race Communications at Race. com or contact our recruiting team directly.

About Us:

As the leading provider of 10G fiber internet in California, Race Communications is a company built by the needs of the communities that we serve. In collaboration with the California Public Utilities Commission and many non-profit community advocacy groups, we build next-generation fiber infrastructure where others won't, serving over 30 communities across the state.

Working for Race means being dedicated to bringing cutting-edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for generations to come.

Summary:

The Billing Specialist will work in our call center, ensuring customer interactions are met with the highest level of satisfaction, managing and streamlining billing processes to ensure seamless operations. Responsibilities include processing invoices, reconciling accounts, and resolving billing discrepancies. Duties involve processing invoices, meticulously reconciling accounts, swiftly addressing any billing discrepancies that may arise, taking calls to assist with billing inquiries, and collaborating with cross-functional teams to address customer inquiries and contribute to enhancing our billing systems and procedures.

This individual should be able to communicate and work effectively with external service representatives and internal team members who possess a wide variety of backgrounds, personalities, and communication skills. This individual should be able to work effectively in a dynamic, fast-paced, and evolving environment while maintaining a productive professional demeanor. This individual must be capable of working independently, as well as collaboratively with other Race team members across teams and levels of our organization.

Qualifications and Experience:

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• High School Diploma, GED or equivalent required
• Associate or bachelor's degree in accounting or finance preferred
• Minimum of two years' experience in billing or accounting required
• Familiarity with electronic filing systems such as OneDrive or Google Drive required
• Skilled in using CRM systems and practices for managing billing processes, customer accounts, and data accuracy required
• Familiarity with SalesForce preferred
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
• Proficiency in Spanish Language desirable

• Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
• Functional use of common office equipment, computers, and office software
• Strong time management skills, with the ability to manage priorities and workflow
• Commitment to accuracy and high standards for quality of work
• Ability to work with all levels of team members and management
• Excellent problem resolution and customer service skills
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Excellent verbal and written communication skills
• Ability to work on complex projects with general direction and minimal guidance
• Versatility, flexibility, and willingness to work within constantly changing priorities with a sense of urgency
• Good judgement with the ability to make timely and sound decisions
• Highly resourceful team-player, with the ability to also be extremely effective independently
• Ability to effectively present information and respond to questions

• Processes billing transactions accurately and in a timely manner using billing software or systems
• Generates and distributes invoices to customers based on billing schedules and agreements
• Ensures billing information is entered correctly, including rates, quantities, discounts, and taxes

• Reviews billing data for accuracy and completeness, identifying and correcting errors as needed
• Verifies billing documents against contracts, purchase orders, and other relevant records to ensure consistency
• Resolves any discrepancies or issues related to billing information or documentation

• Investigates and resolving billing discrepancies, disputes, and customer inquiries promptly and professionally
• Communicates with internal departments and external customers to gather information, clarify billing details, and address concerns

• Maintains accurate billing records, documentation, and supporting files for audit and reference purposes
• Organizes and archives billing documents in accordance with company policies and regulatory requirements

• Generates billing reports and analyses to track billing activities, monitor account balances, and identify trends or anomalies
• Provides insights and recommendations based on billing data to improve billing processes and optimize revenue collection

• Collaborates with other departments, such as sales, customer service, and accounting, to ensure alignment on billing-related matters
• Assists with month-end and year-end closing processes, including reconciling accounts and preparing reports as needed

• Provides excellent customer service to internal and external stakeholders, addressing billing inquiries and resolving issues courteously and efficiently
• Builds and maintains positive relationships with customers to ensure satisfaction and retention

• Follows finance team procedures and guidelines, along with policies outlined in the Race Communications Employee Handbook
• Successfully completes assigned training and examinations, as.