Bilingual Spanish Case Management Supervisor

Job Type

Full-time

Description

About the Organization

Canal Alliance exists to break the generational cycle of poverty for Latino immigrants and their families by lifting barriers to their success.

Every day, we work to educate, empower and support motivated immigrants to better meet their needs-from feeding their families and advancing their education, to learning English and becoming American citizens. Canal Alliance strives for a trauma-informed approach and inclusive culture. We invest in high quality services, professional development and work-life balance.

Position Summary

The Social Services Supervisor is a vital position that requires an experienced leader who will enhance and expand the delivery of client services while guiding a committed team of case managers. This position demands an experienced supervisor who can effectively manage the daily operations of our social service programs, emphasizing the delivery of essential support and resources to youth, adults, and families. The ideal candidate will have a proven track record in supervision and a deep understanding of social services, as this position necessitates effective collaboration with the Senior Manager of Social Services, fellow leaders, and external partners across diverse organizations. Reporting directly to the Senior Manager of Case Management and Community Programs, the Social Services Supervisor will play a pivotal role in fostering a responsive and client-centered service environment.

Full-time position = 32 hours per week.Exempt hourly position,$72K-$75K (DOE) Schedule: Shifts are Mon-Thurs

Location: San Rafael, 91 Larkspur St

Supervision and Leadership

• Lead and guide a team of case managers to effectively address client needs, facilitate access to community resources, and ensure timely service delivery.
• Supervise daily operations, ensuring compliance with Cal Aim and funding requirements, while ensuring client cases are managed client efficiently and effectively.
• Oversee recruitment, onboarding, training, and performance evaluations of team members.
• Conduct regular team meetings and check-ins to promote communication and collaboration, aligning with organizational goals.
• Assist in budget preparation and management for the case management team, ensuring efficient use of resources.
• Contribute to the development and revision of policies and procedures related to case management practices.
• Ensure client-centered, culturally responsive, and trauma-informed service delivery.
• Represent Canal Alliance at inter-agency meetings and manage case assignments to ensure high-quality care.
• Anticipate and address future staffing and resource needs.
• Provide support and coverage as necessary.

• Ensuring that case managers maintain accurate and up-to-date case records and assist in data collection and analysis for program requirements.
• Prepare reports on case management activities in line with funding guidelines and communicate findings to the team and leadership
• Collaborate with the Senior Manager of Social Services to develop plans, data collection tools and strategies.

• Foster open communication and collaboration within the team and with other departments.
• Cultivate a collaborative work environment among team members while effectively managing and de-escalating conflicts.
• Work closely with the Senior Manager to align program goals as well as ensuring alignment to the mission, vision and strategic plan of the organization.

• Identify training needs and facilitate and assist in opportunities for skill enhancement, staying updated on best practices.

• Advocate for clients' best interests, address concerns regarding services, and ensure clients are receiving access to appropriate resources.
• Monitor client progress and address crisis situations, implementing feedback mechanisms to improve service delivery.

• Proficient in speaking, writing, and communication in both English and Spanish.
• Associate or bachelor's degree in social work, human services, psychology, or a related field.
• 3-5 years of case management experience, including minimally 2 years in a supervisory role.
• Demonstrated cultural sensitivity and competence with diverse populations.
• Exceptional leadership, communication, and supervisory skills.
• Comprehensive knowledge of case management principles and regulations.
• Familiarity with relevant laws, including HIPAA and state-specific guidelines.
• Skilled in establishing objectives, monitoring performance, and delivering constructive feedback.
• Commitment to delivering client-centered services and advocacy.
• Strong problem-solving skills with a proactive approach to addressing complex client cases.
• Proficient in Microsoft Office Suite (Word, Outlook, PowerPoint, Excel).
• Strong time management skills, with the ability to prioritize tasks effectively.

• Knowledge of Salesforce is advantageous.
• Knowledge and experience in Cal Aim (Enhanced Care Management and Community Supports).
• Knowledge of Community resources in Marin/Bay Area

• 3 weeks paid vacation per year
• 12 days of sick leave per year
• Paid Birthday
• 14 paid holidays per year, including Christmas week
• 100% paid employee medical & dental insurance, life insurance, LTD, and EAP.
• Telehealth for physical and mental health
• 403(b)-retirement plan with 4% employer match
• FSA, vision, and pet insurance,
• Employer paid Telehealth for physical and mental health