A large cloud monetized billing cycle company is looking to add a Technical Account Manager to their Professional Services team. This person's day to day will consist of owning multiple Fortune 500 accounts and becoming the technical expert to ensure they are maximizing their investment in the product. Responsibilities include owning customer quality calls, ensuring customers are happy with the product, and acting as the first technical point of contact for any escalations. This individual will have the skills to intake & analyze customer's technical issues, creating a solution they can implement themselves or understand what internal resources need to be brought in to solve the issue. Technical issues can range from SQL problems to simple troubleshooting. Additionally, this person will also be responsible for upselling or renewals of the product.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to *** .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ***/workforce-privacy-policy/ .
Skills and Requirements
Experience as a Technical Account Manager supporting telecommunications billing projects & clients
Experience at a SaaS company supporting multiple customers, handling proposals, upselling products and managing accounts
Bilingual in Spanish
Demonstrated ability to solve technical issues for clients by troubleshooting or partnering with internal resources
Experience with SQL null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to ***.
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