Renewals Manager

Pipe17
US - California - San Francisco
January 17, 2025

This position We are looking for to add to our renewals team a Renewals Manager to help maintain and expand relationships with our current client base.
The role requires a combination of account management, sales, and customer success skills to effectively identify and close renewals opportunities.
The Renewals Manager will be involved in post-sales support work, taking ownership of the customer's experience as they're approaching renewal as well as effectively partnering with the Customer Success and Sales teams to proactively address potential churn.
The Renewal Manager is responsible for managing and growing the renewal revenue.
We need an individual contributor who is comfortable with ambiguity and knows how to develop internal processes to close a renewal effectively in a startup SaaS environment.
High achievers will be creative, persistent, and willing to step outside of their role at times.
This is an exciting opportunity for a driven and results-oriented individual to join a growing SaaS startup company and play a key role in driving revenue growth.
About you You are empathetic and can put yourself in their shoes, understanding customer needs and pain points to provide solutions and ensure customer satisfaction.
You also have a proven track record of achieving or exceeding renewal revenue targets and possess strong account management, sales, and customer success skills.
You have experience in a SaaS environment and have a passion for delivering exceptional customer experiences.
You like variety and enjoy multifaceted roles.
You are able to learn quickly and are comfortable with uncertainty and a start-up environment.
You're an excellent written communicator with a strong command of written English.
You're solid at time management and effective at multitasking across simultaneous activities without getting overwhelmed.
As a part of a distributed team, you'll be trusted to work with minimal supervision.
As a part of a growing company, you have an opportunity to make a big impact and build processes that'll make your job more efficient over time.
You have experience within the ecommerce space:
Shopify, Big Commerce, Woo Commerce, etc and B2B sales platforms, point-of-sale systems, ERPs like NetSuite, 3PLs / warehouse management systems, cart rover, order and inventory management systems such as Stitch labs, Brightpearl, Cin7 and SaaS connectivity solutions such as Dell Boomi, Workato, Zapier etc.
Responsibilities Proactively manage a portfolio of existing customers to identify and close renewal opportunities
Develop and execute a renewals strategy to achieve revenue goals and improve customer retention
Track upcoming renewals and review contracts and account health, proactively reaching out to customers approaching renewal to mitigate any issues
Prepare renewal documentation including proposals and contracts
Develop and track KPIs to identify customers with a propensity to churn
Be consultative and build in-depth customer relationships and a complete understanding of their business goals and objectives
Effectively partner with our Customer Success and Sales teams to identify potential upsell opportunities
Create and improve documentation on the renewals process
Monitor and report on renewals performance and KPIs, identifying trends and potential issues
Skills and experience Minimum of 4 years experience in the software/tech industry
5+ years of sales experience in a B2B sales or renewals environment
Experience in a Startup environment
Good communication skills (written and verbal)
Analytical, problem-solving, and troubleshooting skills
A team player
Solid project management and customer management skills
Understanding of current technology and SaaS applications
Understand integrations (using REST APIs) with cloud systems
Experience with configuring SAAS products
Soft skills to interact with customers over phone, email, zoom
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Read the full job description and apply online on the recuiter's web-site

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