Public Safety Communications Dispatcher - Department of Emergency Management 8238

Public Safety Communications Dispatcher - Department of Emergency Management (8238) Apply using SmartRecruiters, the City and County of San Francisco's application portal.
Lateral Transfer:
Salary Step is based on experience and training.
Compensation Range:
$108,004-$137,852 annually.
Recruitment ID:
X00062.
Under general supervision, a Public Safety Communications Dispatcher ("Dispatcher") receives incoming emergency (9-1-1) and non-emergency telephone calls from both the public and public safety agencies. This position dispatches police, fire, and emergency medical services (EMS) field units to respond to emergency and non-emergency calls for service over a two-way radio system utilizing a computer-aided dispatch system.
DEM's Division of Emergency Communications operates 24 hours a day, 7 days a week, 365 days a year. Dispatchers may be assigned to work various schedules which include day shift, swing shift, night shift, weekends, holidays, and overtime. Dispatchers work 8-hour or 10-hour shifts (or longer) and must be willing and able to respond, report, and mobilize as necessary.
Essential duties include:

Receives emergency and non-emergency calls and efficiently gathers, evaluates, prioritizes, and documents information from callers.
Dispatches police, fire, and EMS field units to specific locations using a computer-aided dispatch system, multiple video display terminals, two-way radio dispatch console, and related equipment.
Evaluates incoming reports of police, fire, and medical emergencies; immediately transmits complete and accurate information to appropriate field personnel.
Monitors, coordinates, and accurately maintains the status of incidents and records of dispatched emergency service personnel and apparatus.
Receives and disseminates information from other law enforcement and emergency service computer networks related to jurisdictional requests for police, fire, or medical service assistance.
Maintains familiarity with area geography including major streets and buildings; recognizes circumstances that may pose hazards to public safety field units and the public.
Maintains up-to-date understanding of public safety policies and procedures for the Department of Emergency Management, police, fire, EMS, and other emergency service providers.
Responds to routine and non-routine inquiries regarding police, fire, or emergency medical services; properly classifies and prioritizes any report or complaint and determines appropriate course of action.
Works various 8-hour or 10-hour shifts, or longer, including day shift, swing shift, night shift, weekends, holidays, and overtime.
Working Conditions:
Dispatchers work in a fast-paced, highly stressful, and confined environment.
How to qualify 1. Possession of a high school diploma or equivalent (GED or High School Proficiency Examination); AND
2. Two years of experience in a public contact position providing information and/or a service, or in a position where the primary responsibility is interacting with people.
Substitution:

Completion of 30 semester units or 45 quarter units of coursework from an accredited college or university may substitute for 1 year of the required experience.
Note:
1 year of experience is equivalent to 2000 hours (based on a 40-hour work week). Applicants must meet the minimum qualification requirement by the filing deadline unless otherwise noted.
Selection Procedures
Applicants are required to complete a questionnaire as part of the online application process that is designed to obtain specific information regarding an applicant's experience in relation to the minimum qualifications for this position.
Performance Examination (Weight:
Pass/Fail)
Candidates who meet the minimum qualifications will be invited to participate in an online Performance Examination designed to measure aptitude for performing Dispatcher work. This computerized exam can be taken at a time and location of one's convenience, but only within the time period specified on the exam notification.
Exam Preparation:

Candidates are strongly encouraged to review the following resources thoroughly.
As part of the exam, candidates will be tested on their ability to type at a speed of 40 words per minute (WPM) (net).
Continuous Eligible List:

Candidates who meet the minimum qualifications and receive a passing score on the exam will have their names placed on the eligible list.
Score Report:

A confidential eligible list of candidate names that have passed the civil service exam process will be created and used for certification purposes only.
Certification Rule:

The Certification Rule for the eligible list resulting from this examination will be Rule of the List.
Employment, Character, and Background Investigation:

1. Candidates who pass the exam will be prompted to submit the Personal History Statement (PHS) and supplemental documents prior to the initiation of the background investigation.
2. Candidates may be required to undergo a Polygraph Evaluation or other measure to verify the veracity/accuracy of the information submitted.
Oral Assessment:

Select candidates will be invited to participate in an oral assessment that will evaluate candidates on job-related factors.
Psychological Evaluation:

A psychological examination is required prior to appointment to determine the candidate's fitness for emergency work.
Medical Examination:

Prior to appointment, eligible persons must successfully pass a medical examination to determine their ability to perform the essential functions of the job.
What else should I know? How to Apply:

Applications are only accepted through an online process. Select '' and follow instructions on the screen.
Terms of Announcement and Appeal Rights:

Applicants must be guided by the provisions of this announcement except when superseded by laws, rules or regulations.
for additional information. If you have questions, please contact Vanessa.Auyong@sfgov.org.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply.
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