ERP Specialist

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Your day at NTT DATA
The ERP Specialist is a seasoned subject matter expert, responsible for supporting, troubleshooting and maintaining computer servers and networks. This role will provide a managed service to clients by proactively identifying and resolving Packaged Application technologies such as ERP, Middleware and other business critical software incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, recommending operational improvements, best operational practices, and quality assurance this role maintains a high level of service to clients and internal stakeholders.

This position is responsible for advising, guiding, and setup of technical systems and applications, primarily ERPs, following NTT standard processes. The ideal candidate will leverage ERP experience and knowledge to create, enhance and implement processes to optimize user experience and acknowledging feedback based on client experiences for product and process improvements. This role identifies and drives the upgrades, updates, configuration, and administration of ERPs. This specialist owns the testing and troubleshooting of functionality of installed system applications (ERP and interfaced systems) and identifying and documenting technical issues that may require engineering input for resolution.

What you'll be doingESSENTIAL DUTIES & RESPONSIBILITIES

• Oversees successful coordination and management of the Enterprise Resource Planning system, patches, maintenance, access and security levels.
• Manages business in the transition from Oracle eBusiness Suite to SAP S/4 HANA.
• Write and/or approve functional specifications documents.
• Manage and maintain the ERP system landscape, including system upgrades, patches, and installations.
• Administer and maintain systems with to support business activities, including PTP, OTC, PS, FA, GL.
• Owns and monitors system performance and proactively address any issues to ensure high availability and reliability.
• Configure and document system configurations, settings, profiles, and parameters.
• Identify, implement, and manage security measures to protect data and applications.
• Control user access, authorization, and permissions using HR system integrations within the ERP system.
• Ensure data quality is maintained within integrated systems.
• Recommend improvements and or new products to reduce costs, simplify the operational support.
• Creates and prepares end-user, tier 1 support, and internal documentation for system processes and workflows.
• When needed can provide support to end users from tier 1 escalations.
• Collaborates with cross-functional teams to gather requirements, make system recommendations, and implement solutions.
• Creates and administers technical preparation of business process workflows and procedures.
• Manages automated and manual test scripts/scenarios and assist clients in functional testing cycles.
• Delivers progress reports and participates actively as a project team member.
• Performs project management role on smaller projects aligned with accepted project management principles.
• Develops and provides training to end users, tier 1 support, and team members as needed.
• Advise peers and teams in specific areas of a project, such as functional testing, application configuration, data migration.
• Ensures that assigned Packaged Application technologies such as ERP, Middleware and other business critical software in the client's environment site is configured, installed, tested, and operational.
• Analyzes, assigns, and escalates support calls
• Proactively identifies opportunities for work optimization including opportunities for automation of work
• May work on implementing and delivering Disaster Recovery functions and tests
• Participates in discussions and makes recommendations around process design and configuration.

• Seasoned knowledge and understanding of standard IT industry practices and processes
• Deep awareness of potential impacts to business operations with enterprise system changes
• Ability to design, document, and support multiple integrations across systems
• Excellent analytical skills with creative problem-solving thinking
• Strong communication skills (verbal and written)
• Seasoned experience in working with a variety of internal and external stakeholders across all levels
• Transformative thinking to ensure delivery of business requirements
• Extensive knowledge of systems landscapes, software applications, and programming languages
• Ability to establish and manage processes through collaboration across departments and applications
• Microsoft O365 (ex. SharePoint, OneDrive, Skype, Teams), Microsoft Power BI, Tableau, or similar knowledge required
• Uses evaluation, judgment, and interpretation to select right course of action.
• Ability to be highly confidential.
• Capable of managing stress and/or fast-pace effectively.
• Seasoned problem solving and analytical skills along with strong organizational and research skills
• Ability to handle a diverse range of people and interact with all levels of employees and management
• Excellent awareness of critical business issues and prioritization
• Self-directed, highly organized, and able to independently coordinate multiple assignments

• Bachelor's degree or equivalent work experience
• 5+ years of techno-functional ERP experience
• In-depth knowledge of ERPs, eg Oracle EBS, SAP, PeopleSoft, including configuration and administration
• SAP and/or Oracle EBS support experience is a plus
• Technical and functional experience with the following ERP module areas
  
  • Procurement
  • Accounts Payables
  • Supplier/Vendor Management
  • General Ledger Accounting
  • Cash Management/Treasury
  • Financial Consolidations
  • Sales
  • Customer Management
  • Accounts Receivables
  • Project Systems
  • Fixed Assets
  • Item Inventory
• Experience reproducing and resolving end-user issues
• Experience with troubleshooting interface and workflow problems
• Experience creating and documenting recommendations for technical upgrades based on knowledge of functionality for business operations.
• Previous experience working with managed services providers or contractor support
• Demonstrated experience of the functional aspects of the application or system
• Demonstrated experience of business processes and associated technology
• Demonstrated experience in providing technical guidance for the planning, design implementation, pa.