Bellperson/Ambassador

La Jolla Beach and Tennis Club Inc
US - California - San Diego
November 4, 2024

The La Jolla Beach & Tennis Club is currently seeking a highly skilled Ambassador to join our team at our beautiful oceanfront property!
Be a part of the diverse team at La Jolla Beach & Tennis Club, Inc. Our landmark hotels and restaurants have become La Jolla institutions, founded on family values and community mindedness. La Jolla Beach & Tennis Club, Inc. offers excellent benefits and a great work environment for our employees.
What we offer:
Free daily meal and salad bar
Free parking
Benefits including: Medical, Dental, Vision, 401K (based on employment status)
Paid vacation, sick, and holiday time
Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining!
Property retail shop and hotel discounts
$500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club
What we ask:
Consistently provide professional, attentive, and genuinely friendly service
Promote and follow LJBTC, Inc's Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests
Schedule: Full time, 40 hours a week, varied schedule.
Rate: $19.25/hour
SUMMARY
The Ambassador is the first person at the La Jolla Beach & Tennis Club to have contact with our Club members, apartment guests, and other visitors. This individual must possess strong customer service skills and consistently provide professional, attentive, and genuinely friendly service. The ability to utilize aggressive hospitality skills, make quick decisions, and take ownership of requests/needs is required. This individual must help ensure overall guest satisfaction by solving problems quickly and efficiently. This person must also have the ability to provide concise and accurate directions and protect the properties from entry by unauthorized persons. Promotes and follows LJBTC, Inc.'s Signature Service standards and requirements ensuring a lasting impression of exemplary service resulting in supremely satisfied and loyal members and guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides quality service to guests that meets or exceeds expectations by anticipating guest needs, always maintaining a polite, friendly, professional demeanor.
Expeditiously permits authorized persons to enter the property.
Regulates vehicle and pedestrian traffic at property entrance to maintain an orderly flow with an emphasis on expediency and customer service.
Communicates arrival information to front desk, bell person, property services and beach crew valet.
Registers guests entering the property. Fills out appropriate forms and posts information to computer system.
Requests identification from guests who are not pre-authorized by the sponsoring member or hotel guests.
Assists guests and members with directions and instructions, as needed, to area and regional visitor attractions.
Communicates with other department staff and officers via the radio.
Attends regularly scheduled department meetings.
Records data such as unusual occurrences.
Maintains knowledge of current room types, rate structures and features.
Is familiar with hotel facilities and their hours of operation.
Treats all guests and employees with respect, dignity and courtesy.
Other duties as may be assigned by department Manager.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
A high school diploma or general education degree (GED); or one to two years' related experience and/or training; or equivalent combination of education and experience.
WRITTEN COMMUNICATION SKILLS
Ability to read, write, and understand comprehensive correspondence, memos, and reports.
VERBAL COMMUNICATION SKILLS
Ability to effectively and accurately present information in one-on-one and small group situations to customers, guests, members, and employees of the organization.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
MATHEMATICAL SKILLS
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
REASONING ABILITY
Ability to apply understanding based on company policies and procedures in carrying out instructions furnished in written, oral, or diagram form.
CERTIFICATES, LICENSES, REGISTRATIONS
All employees in this position must obtain and maintain current CPR and First Aid Training Cards.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee is frequently required to use hands to finger, handle or feel objects, tools, or controls.
WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Employees are required to perform all tasks as safely as possible and to adhere to the applicable safety procedures.
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Read the full job description and apply online on the recuiter's web-site

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